Punto Neutro. Frequent Asked Questions


1. Welcome to PUNTO NEUTRO

It is a platform of online tools that allows you to secure and demonstrate all documents and information relating to your digital communications with third parties.

From email or text message (SMS) certificate communications to a repository of digital documents. With PUNTO NEUTRO you have an extensive suite of tools that allow you to work with the security of knowing that all your efforts and daily communications are protected and are provable.

For any individual, professional or company that has the need to provide security and demonstrative capacity in their communication processes performed by digital media, as well as in their daily efforts.

From an individual who has the need to send a certified mail or text message against a third party, whether natural or legal person, as a professional or business that needs to demonstrate all his daily digital communications.

PUNTO NEUTRO services will also be a competitive advantage for those professionals or companies who need to automate and protect his daily work processes.

PUNTO NEUTRO is recognized as Electronic services provider trust by the Energy Ministry, Industry and Digital Agenda for Spain and as a Third of Confidence according to the Law of Services of the Information Society (LSSI - Law 34/2002 of July 11, Services Information Society and Electronic Commerce). Our services comply confidence and enable compliance with European legislation Regulation (EU) No 910/2014

That depends on the plan you hire. If your needs are specific and do not want to pay a monthly fee, you must choose the Pay Per Use Plan, however if you want to make regular use of PUNTO NEUTRO solutions we recommend you try our Certified Communications Plan.

In addition, with both plans you can hire some additional service packs that allow you to expand the contracted solutions.

Of course. Through our Helper libraries based on .NET and JAVA and our API based on web services, you can integrate our services in your programs and applications (CRM, ERP, accounting systems, etc.)

In addition, for the email certified solution you also have an IMAP gateway.

For more information we recommend you check Integrating PUNTO NEUTRO.

Of course. According to the plan you choose, we are going to load balance into your account for free or give you a free trial period.

Depending on the service you choose you will get some probative guarantees or others.

However, broadly speaking we can tell you that you will always get a technical evidence guarantee, because our services are based on PDF certificates that collect evidence of your communications and digital processes, and notarial protection, because all our certified PDF are periodically recorded by a notary.

You have the following consumer plans.

1. Pay Per Use Plan: This plan is for you if you need an account without setup fee or maintenance fee and you want to pay only for each unit of service you consume. From your account you can pay for balance loads with the objective of not have to be making payment for each operation. Contract

2. Certified Communications Plan (Monthly Payments): This plan is for you if you need to demonstrate your daily email communications. You can choose from a total of 7 monthly installments. Each installment includes a number of certified sendings per month (each mail recipient counts as a sender) and also includes a document storage capacity to your account. To hire this plan allows at any time consuming other services that are not included. Consumption of other services will be specificate as additional concept on your next bill. Contract

3. Digital Signatures and SMS Mobile Notifications Packs: They allow you to pay closed packs that include several service units at a cheaper price than if you pay them individually at the time of consumption. These packs can be contracted whether you are registered with an account of Pay Per Use Plan as if you're registered with a Monthly Fee Plan. Contract

If you change your Pay Per Use Plan for a Monthly Fee Plan, you will keep the balance you have in your account.

This balance will be used for any service unit consumption that isn’t included in your monthly fee plan. Once you've finished your balance, the extra consumption of services will be specificate as additional concept on your next bill.

With the Pay Per Use Plan you must pay for each unit of consumption or make charges of balance on your account, all through Pay Pal. Each of these payments will mean that you will receive an invoice by mail to the address provided.

All invoices will be available to be consulted and downloaded from your dashboard. In addition, you will also have a historical record of payments and balance loads in your account.

Each billing period begins on the first day of the month at 24.00h and ends on the last day of that month at 11:59 p.m.

With the Monthly Fee Plan you can use all the services that you need. The consumption of the service units that are not included in your plan will be charged as an additional concept on your next bill.

Among the first 5 days of the month following the consumption period you will receive an invoice by email to the address provided. All your invoices will be available to be consulted and downloaded from your dashboard.

In that case you can contact us through a Ticket Query and we will be happy to meet with you and discuss your needs together to find the best solution.

From PUNTO NEUTRO we offer you a complete Partner Program with which you can sell our services and obtain an economic revenue for it.

If you are also a software provider company, we have an agreement specially designed for you, with which you can integrate our solutions and sell them under your own brand identity.

If you are interested in being a partner of PUNTO NEUTRO, contact us through a Ticket Query and we will advise you on all the possibilities you have in that regard.

2. Certified Digital Communications

Protect your digital communications and get certificates with probative value of its content and delivery. Replace Burofax and Certified Letters for a more economical, fast and effective way with all legal guarantees you need. Send digital files and documents in a safe way and certify its existence and download. Read on to discover how they work.

By PUNTO NEUTRO you can send any type of file or document you need to send. From PDF to images or high quality videos. This includes the ability to send large files (up to 4GB in size).

Attachments are also certified. Each file is described by a mathematical algorithm called "hash" which works as the fingerprint of the file.

It is not necessary, because services are accessible through our website.

However, for a better user experience, it is highly recommended to integrate our services in Outlook or in your programs and applications with our web services API.

For more information contact us through a Support Ticket.

We recommend you to certify your whole digital communications, whether by email, SMS or directly through Internet, because you never know when you will require to prove them.

With our PDF certificates you can demonstrate, by means of digital evidence, your communication processes with third parties. For more probative value we inform you that our PDF certificates are recorded periodically at notary.

If you need, you can contact us and we will advise on how to use our PDF certificates to guarantee probative value.

In addition, we inform you that PUNTO NEUTRO has contracted a Civil Liability Policy.

Of course yes.

By registering on our platform we will ask you to enter the email account with which you want to perform your certified communications.

However, if you want to send certified notifications by text message (SMS), the name that appears as the sender of the text message will be PUNTO NEUTRO, not yours.

With your account, you have assigned a number of user licenses. Each user license is equivalent to an email account that acts as a sender.

If you access your account with administrator credentials, from ACCOUNT> USERS LIST you can hire as many user licenses (sender email accounts) as you need. Each user license (sender email account) has its own registration data and has different access credentials.

As administrator, when you hire new user licenses (email sender accounts), you can request control of the data and control of the activity of those accounts. However, if you uncheck the box for it, you won’t control the activity of that user.

If you have hired a monthly fee plan, you have assigned a number of user licenses (email sender accounts). Each user license (email sender account) you want to add will cost as an extra item. Billing for services consumed by the attached accounts is done in a unified way for your entire account PUNTO NEUTRO.

If you have hired a Pay Per Use Plan, you only have one email sender available.

Yes. In your user panel account you will find a section to customize your communications with a logo or image and text. You can find this section in ACCOUNT > ACCOUNT PREFERENCES> CUSTOMIZING THE ACCOUNT.

Your certified communications are stored on the shelf indefinitely as long as you keep your account active. Also, this information will be stored for a legally period of 5 years counted from the date of the sending.

There are some info of your communications (date, sender, recipient, subject, message body and evidentiary certificates), that are always stored in your account, while attachments will depend on the storage capacity you have hired and rules of deletion and archiving you have specified.

That depends on the consumer plan you have hired.

If you have hired the Pay Per Use Plan, storage time of these files is 30 days. Past 29 days from the date of your communication, the system will alert you that the attachments to this communication will be erased the next day.

Therefore, if it’s necessary you have one day to access to that communication to download a copy of the files.

However, if you have hired the Monthly Fee Plan, you will have available a storage capacity (in GB). You can keep that storage capacity within the limits using the rules of auto erase or auto archiving. You can specificate the rules of auto erase or auto archiving going to Account Preferences > AUTOMATIC DOCUMENT DELETION AND ARCHIVAL, or perform manual actions to delete o archive these files from FOLDERS > Storage.

However, if you don’t want to delete or archive these documents in long-term, you'll pay the price for the extra storage. For more information we suggest you access Compare Plans.

** IMPORTANT INFO: It is important that you keep an unaltered copy of all attachments to your certified communications. The unaltered copy is necessary for purposes of proof, because in the communication certificate the file name appears referenced along with its hash number (fingerprint). So if you need legal probative evidence, you will have to guarantee that you have an unaltered copy of the files that matches the hash that appears on the certificate.

Registration or information in a communication sent by PUNTO NEUTRO cannot be erased or deleted, except in exceptional cases where the delete is judicially required to PUNTO NEUTRO.

If an SMS or Email suffers some kind of error during the delivery process, the system will alert you by sending an email or by posting a notice on the screen. Furthermore, from the control panel states shipping, you will see the delivery recipient with the status "Error" and that communication is marked with the "Issue" state.

For the same reasons that you can have a mistaken delivery of an uncertified mail. Using standard-email is subject to a set of error codes. Among the highlights is:

421Service not available, closing transmission channelUnable to determine the source of the error, make sure the shipment to another domain works. If it works, try again later perform the initial shipment.
450Mailbox unavailableIt may be that the mailbox is busy or has been temporarily blocked for security reasons or for having been included on a blacklist.
451Local processing errorIt may be due to a temporary overloading or SPF verification of sender domain it was incorrect. Check the additional message provided by the server or contact your administrator if the error persists.
452Insufficient storage systemThe mail server is overloaded. It could also be because you try to send too many messages at the same time. Check your mailbox sending and try again.
455server unable to receive the parametersWait a while and try again. If it fails again, contact the administrator of the destination mail server.
500Syntax error, command unrecognizedThis may include errors such as command line too long. Usually it is due to antivirus or firewall sender. Check it out and try again.
501Syntax error in parameters or argumentsIt is often because the email address of the recipient is wrong or a problem antivirus or firewall on the sender. Check the destination mail address and your antivirus or firewall.
502Command not implementedThey have been recognized parameters or options used in sending mail message to the SMTP server, but are disabled on your configuration. Contact your service provider.
503Incorrect scriptUsually due to an authentication problem. Be sure to be well authenticated on the SMTP server regarding the configuration of your mail client.
550Mailbox unavailableThe destination mail server could not verify the e-mail address used. Usually it is because the destination mail address is not valid, but it can also mean that the destination mail server has firewall or connectivity problems. Checks the address of the recipient and try again.
552Storage space exceededThe user that has tried to contact him no space available to receive messages. Unfortunately, the only solution is to contact the recipient by other means.
554Could not complete the transaction or, in the case of the response to an open connection, there is no SMTP serviceUsually it is a problem of blacklisting. Verify that the IP address of your mail server is not blacklisted at SpamHaus.

For the same reasons that you can have a mistaken delivery on uncertified SMS. Everything depends on the connectivity of our SMS operator with the recipient's mobile device.

Yes, it could be the case.

In PUNTO NEUTRO we have implemented a system of "Early Warning Notifications" by which, when there is any incidence of system involving a delay of more than 15 minutes in the processing of our services, you are notified by email.

There are 3 types of Early Warning Notifications:

- Low Alert: If the processing time exceeds 15 min to 2 h.

- Alert midlevel: If the processing time exceeds 2 h to 24 h.

- Alert critical level: If the processing time exceeds 24 h.

There may be financial compensation in case of receiving a Medium or High Alert Level, as long as the reasons are attributable to PUNTO NEUTRO. Outside causes and force majeure will not be attributable to PUNTO NEUTRO.

2.1 – Certified Email

With PUNTO NEUTRO Certified Email you can demonstrate the content and delivery of all your emails.

You have some shipping modes with different certification guarantees among which you can choose according to your certification needs:

- Basic shipping (SENDtoCERT): Certify content and delivery.

- Basic Plus shipping (SENDtoCERT ACP): Certify content, delivery and read acknowledgment.

- Standard shipping (SENDtoYOU): Certify content, delivery and downloading of the files.

- Advanced shipping (UPtoSEND): Certify content, delivery and downloading of the files protected by password.

- Premium shipping (LOCKtoSEND): Include all the certification guarantees and intellectual property protection.

Certified Email service can be used directly from your user panel on our website, but for a better experience we recommend you the integration into your Outlook or your programs and applications by using web services and our helper libraries for .NET and Java.

For more information on how to integrate this service contact us through a Ticket Query.

The price per unit of service will vary depending on the consumer plan you choose and the monthly fee you have hired.

For more information you can access Compare Plans

2.2. Certified Text Message

With the Certified Text Message of PUNTO NEUTRO you can send alerts and notifications directly to the mobile device of your recipients with the ability to demonstrate the content and delivery on a specific date.

For each text message you should specify:

- Mobile number of the recipient

- Message body (max. 160 characters)

According to the Consumer Plan you have hired, you must pay the price before shipment or you will be charged as an extra monthly fee concept. If you have balance in your account, the price of the shipping will be deducted directly.

Certified Text Message service of PUNTO NEUTRO can be used directly from your user panel on our website, but for a better experience we recommend you integrate it into your programs and applications by using web services and our libraries for .NET and Java.

For more information on how to integrate this service contact us through a Ticket Query.

The price per unit of service will vary depending on the consumer plan you choose and the monthly fee you have hired.

For more information you can access Compare Plans

2.3. Certified Inbox

Certified Inbox service allows you to authorize your recipients through an e-mail link to deliver to you files and documents up to 4GB in size.

Those files and documents are stored securely in your account and you and your authorized obtain a certificate with proof capacity.

1. From your user panel or from your own OUTLOOK you can generate an email invitation.

2. Through the link, your recipient can access a closed web form, where will be asked to put some non-mandatory additional data, such as the sender data, a matter of delivery or a message body.

3. From the delivery form the recipient will upload digital files up to 4GB in size.

4. Upon completion of all steps of the form, you and the depositor of the files will receive an email with proof of the operation as an attachment. In that voucher, all data related to the deposit is included, like the subject and body message and the fingerprint of digital files.

5. Finally, you, as owner of the mailbox, will receive a second email with a link to access the download of the deposited files. You will also have all the information available from your dashboard on the website of PUNTO NEUTRO.

Certified Inbox service can be used directly from your user panel on our website, but for a better experience we recommend you integrate it into your programs and applications by using web services and our libraries for .NET and Java.

For more information on how to integrate this service contact us through a Ticket Query.

By PUNTO NEUTRO you can receive any type of file or document, from PDF to images or videos of high quality.

That depends on the consumer plan you have hired.

If you have hired the Pay Per Use Plan, your inbox documents will be saved for 30 days.

Past 29 days from the date of delivery of the files, the system will alert you that the files will be erased the next day.

Therefore, if it’s necessary you have one day to access to that communication to download a copy of the files.

However, if you have hired the Monthly Fee Plan, you will have available a storage capacity (in GB). You can keep that storage capacity within the limits using the rules of auto erase or auto archiving. You can specificate the rules of auto erase or auto archiving going to Account Preferences > AUTOMATIC DOCUMENT DELETION AND ARCHIVAL, or perform manual actions to delete o archive these files from FOLDERS > Storage.

However, if you don’t want to delete or archive these documents in long-term, you'll pay the price for the extra storage. For more information we suggest you access Compare Plans.

** IMPORTANT INFO: It is important that you keep an unaltered copy of all attachments to your certified communications. The unaltered copy is necessary for purposes of proof, because in the communication certificate the file name appears referenced along with its hash number (fingerprint). So if you need legal probative evidence, you will have to guarantee that you have an unaltered copy of the files that matches the hash that appears on the certificate.

Filess are certified. Each file is described by a file summary or "hash" which serves as the fingerprint of the file.

The price per unit of service will vary depending on the consumer plan you choose and the monthly fee you have hired.

For more information you can access Compare Plans

3. Certified Digital Signature Solutions

They allow you to digitally sign contracts, minutes, budgets or any other document and organize third-party firms, from your computer quickly and simply and with all the legal guarantees.

3.1- Certified Digital Contracts

With Certified Digital Contracts of PUNTO NEUTRO you can send by email your own contracts to be signed online.

Your recipients will receive a certified email with a link access to the web signature. You can specify a single contractual text or divide it into different clauses that the signer should see and sign separately.

You can also choose between simple digital signature (click acceptance on the screen) or digital signature double factor (Click acceptance on the screen + code sent by SMS to the mobile of the recipient).

If you would like to operate with advanced digital signature, please contact us by a Ticket Query and we'll help.

1. From CONTRACTS> NEW CONTRACT you can prepare your contract. Also you can do the same from our Plugin for Microsoft Outlook.

2. During the preparation process you must choose between one or more clauses to sign and the type of digital signature you will require to the recipient.

3. You must also specify the recipient address to whom you want to send the contract. To do this, you have a section in which you can specify his emails and, depending on the type of digital signature you have chosen, their mobile phone numbers.

4. Once sent, the recipient will receive a certified email (you can prove that mail delivery and content) with an access link to the web signature. In the body of the email message he or she can see the entire agreement.

5. On the web signature the recipient must mark each of the clauses of the contract and have the option to accept or reject the contract. In case of refusal, he or she can specify a reason.

6. When the recipient accepts or rejects the contract, the system will send by email a signed copy for you and the recipient.

7. You, as the sender of the contract, also will receive by email the Certificate of Acceptance or Rejection.

Certified Digital Contracts service can be used directly from your user panel on our website, but for a better experience we recommend you integrate it into your programs and applications by using web services and our libraries for .NET and Java.

For more information on how to integrate this service contact us through a Ticket Query.

The price per unit of service will vary depending on the consumer plan you choose and the monthly fee you have hired.

For more information you can access Compare Plans

3.2- Automated PDF's Signature

With Automated Signature PDF's of PUNTO NEUTRO you can automate the signing of PDF documents that you send as attachments in your certified communications.

This service is only available to customers who work with Microsoft Outlook for Windows and requires the installation of a specific addon.

With the PUNTO NEUTRO addon for Microsoft Outlook already installed, you can access the Settings section and select the digital certificate that you for signing the PDF documents.

1. To set the Automated PDF's signature, you must enter to the Settings section within the PUNTO NEUTRO tab in your Microsoft Outlook.

2. In the section ADJUSTMENTS must seek the Certificates tab.

3. Within the Certificates tab must leave the box checked "sign all PDF attachments before sending". In addition, you can choose between the options "Choose the signing certificate for each shipment" or "Always Sign with the default certificate."

The option "Choose the signing certificate for each shipment" can only be activated if you have marked the box "Show delivery screen" with a countdown of at least 15 seconds. This box can be found in Settings> General.

4. Can also upload an image to be inserted attached to your digital signature. We recommend that you scan your own handwritten signature to improve the visual appearance of your digital signature.

5. To save the settings click on the Save button.

1. To send a signed PDF as an attachment to your email communications you must access your Microsoft Outlook and create a "new email".

2. Prepare your email. Besides writting the subject, message body and recipients of your mail, you must attach the files you want to send in your mail. Remember that at least one of them must be a PDF format.

A. If in the SETTINGS > GENERAL section of PUNTO NEUTRO tab in your Microsoft Outlook the box "Show the screen Shipping" is marked, when you click the "Send" button, the system will show the screen mode selecting shipping.

A.1.- Choose the shipping mode you want to use in your communication. At the bottom of this selector screen you can mark "Signing the attached PDF" box. Next to that box you'll notice a drop-down where you can select the digital certificate that you want to sign the PDF.

A.2.- To send your communication press the "Send" button. If the digital signature is password protected, your password will be required on this screen. It’s possible that this window to set the password is hidden under other windows.

B. If you haven’t marked the box "Show delivery screen" in the SETTINGS> GENERAL section of PUNTO NEUTRO tab in your Microsoft Outlook, you must select the checkbox "Always Sign default option with the certificate " in the section SETTINGS> CERTIFICATES.

B.1 Upon clicking the "Send" button, the system will automatically sign the attached PDF with your default digital certificate.

B.2- For a better user experience we recommend you to predetermine the password signature.

The Automated PDF's signature of PUNTO NEUTRO can be used only from our plugin (addon) for Microsoft Outlook.

For more information on configuring or using this service contact us through a Ticket Query.

This service is included in your account of PUNTO NEUTRO and involves no extra cost.

For more information you can access Compare Plans

3.3 Web Portal Certified ARCO Requests

With Web Portal Certified ARCO Requests, you can offer as responsible of data treatment, a free and secure way by which the affected by the data processing that you make can refer you a request for the exercise of their ARCO rights in accordance with the procedures established by law.

The Organic Law on Data Protection and the new European Regulations state that the reissuance of such requests by electronic means must be made by advanced digital signature, because it is the only way to identify the sender of the request and the content of the request.

That's the reason why, to ensure the identity of the sender of the request, the system will ask him to identify with his electronic ID and sign the petition, along with all the accompanying documents.

That request will arrive by email and you must answer according to the established deadlines depending on the exercised right. That is why the system also includes a request management screen, where you'll see all requests you receive along with the response times you have for each of them. The request management screen includes a chat where you can control the responses you give to each of the requests received.

With Web Portal Certified ARCO Requests of PUNTO NEUTRO you will be offering as responsible of data treatment a simple, free and safe way for the exercise of ARCO rights. That allows you to comply with your environment and with current legislation.

These are rights whose exercise is very personal. That is, they can only be exercised by the data subject, by their legal representative or by an accredited representative, so that as the file can deny these rights when the request is made by someone other than the affected and not attesting that acts on their behalf.

The exercise of these rights should be carried out by simple and free made that you should offer to the affected of your data treatment. And this exercise is subject to a deadlines depending on the exercited right, so it is necessary that you set procedures for it’s satisfaction.

If the claimant believes that their rights have not been addressed as and when due in accordance with the Data Protection Act and its regulations, he can go to the tutelage of the Spanish Agency for Data Protection (AEPD) and claim that you have not served him correctly, which may incur a requirement for immediate attention and at worst a possible sanction.

Right of Access

The right of access is the right of affected to know if their own personal data are being processed, the purpose of treatment you're doing as well as information available on the origin of the data and communications made or expected of them.

Justification: The applicant shall not justify the exercise of this right except if exercised in the last twelve months.

Deadlines: You must resolve the request within a maximum period of one month from receipt of the request. The applicant may access your data over a period of 10 days once you have communicated the resolution adopted.

Denial:You can deny the request, but you must provide the reasons and indicate to the applicant that he has the right to invoke the protection of the AEPD. Are grounds for refusal that the right has already been exercised in the twelve months prior to the application (unless a legitimate interest is credited) and so provides a law or a rule of Community law of direct application or when they will prevent as controller disclose to affected the processing of their data.

Right of Correction

That right affected the data that are inaccurate or incomplete changed.

Justification: The applicant must tell you what data should be rectified by providing the relevant documentation.

Deadlines: You have 10 working days to respond to your request.

Denial: You can deny the request, but you must provide the reasons and indicate to the applicant that he has the right to invoke the protection of the AEPD.

Right of Cancellation

That right affected the data that prove to be inadequate or excessive (hence arises the so-called "right to oblivion") and has to be deleted.

Justification: The applicant must show you the data to be deleted and the cause that justifies it, providing documentation.

Deadlines: You have 10 working days to respond the request.

Denial: You can deny the request, but you must provide the reasons and indicate to the applicant that has the right to invoke the protection of the AEPD. Cancellation shall not apply when you must retain personal data for the periods specified in the applicable provisions or, where appropriate, in contractual relationships that you keep with the applicant.

Right of Opposition

Right of the affected to not processing his personal data or to cancel the treatment when:

1. Consent to treatment is not necessary.

2. Whether it is commercial prospecting files.

3. Have the purpose of adopting decisions on the interested and based solely on automated processing of data.

Justification: Concurrency founded and legitimate grounds relating to his personal situation.

Deadlines: 10 working days.

Denial: You can deny the request, but you must provide the reasons and indicate to the applicant that he has the right to invoke the protection of the AEPD.

Right of Limitation

It is a new right introduced by the RGPD and establish that the affected of your data treatment can request the limitation of treatment of his personal data.

'Limitation' means that his personal data can only be treated with consent to:

1. Formulation.

2. Exercise or defense of claims.

3. With a view to protecting the rights of another person or entity.

4. For reasons of public interest.

Justification: This right exists in the following cases:

- When the accuracy of the data is in doubt.

- If the applicant does not want their data to be deleted, but he wants to limit its use.

- When data are no longer needed for the original purpose, but cannot be deleted for legal reasons.

- If your decision of objection is pending.

Deadlines: 10 working days.

Denial: You can deny the request, but you must provide the reasons and indicate to the applicant that he has the right to invoke the protection of the AEPD.

Right of Portability

The applicant demands to you, as responsible for treatment, to transmit his data to another data controller or his own person, through a structured and regular machine use readable format.

Justification: This law applies when the processing is carried out by automated means and based on:

- The applicant's consent for specific purposes.

- Execution of a contract or pre-contract with a third party applicant.

Deadlines: 30 working days. Except the most complex cases for which is given 90 working days. In that case it’s mandative reporting the reasons for this delay in the first 30 working days.

Denial: The right to data portability shall not apply when:

- The transmission is technically impossible.

- It may adversely affect the rights and freedoms of others.

- The treatment has a mission of public interest based on the law.

1. To set up the Web Portal Certified ARCO Requests, the first thing you must have is an operational account fee of PUNTO NEUTRO. For more information you can access Compare Plans.

2. Once you have your account operational in PUNTO NEUTRO, you must contact us through a Ticket Query and request registration service.

3. To configure your portal we need your company logo 350 x 120 pixels and the instructions that you want to display on the screen to use the service. We have a standard text instructions you can use if you want.

4. In addition, we also need to indicate in your portal an alternative method for receiving the requests.

** IMPORTANT NOTE: For correct use of the portal the sender of the request must have a valid digital certificate properly configured on his computer. The digital certificate of the electronic ID card is accepted, as other digital certificates casted by certification authorities.

1. You, as responsible of data treatment, may offer to the affected by data processing (request sender) a link to your ARCO Portal on your website. We recommend that this access stay visible within your Conditions of Use or your Legal Terms and from your Data Protection Policy. We also recommend you to offer this link from other visible sections.

2. With the digital certificate attached to his computer and configured correctly, the sender of the request must click "Start process and identify with my electronic ID".

3. To start the petition process he must accept three clauses:

- Terms of Use

- Privacy Policy

- Cookies Policy

These three clauses will also be signed with the digital certificate of the request sender.

4. Then the request sender must complete the application form, entering data that the system has not been able to draw from their digital certificate and verifying his email account.

5. Then, the sender must select the right that want to exercise and he must download the form for that right request.

6. To sign the petition, the sender must also download and install a signature component. That component will remain for future requests.

7. From the signature component, the sender must review the request and may add additional supporting documents may deem necessary for proper resolution of the request (pay stubs, proof of service withdrawal form, proof of portability, complaint police, etc.)

8. With the revised and all additional supporting documents already loaded, the sender must click "Sign". At that time, the system set up a free account in PUNTO NEUTRO for the sender, and will send the petition signed by certified email. You can also accede to that request from your screen request management within the GDPR section of your account.

9. From this section, you must answer the request within legally established deadline. Every request will be show on the screen, and you must resolve it according to criteria established by law. If the request is incomplete or some additional supporting documents are missing, you must indicate it to the sender of the request and he will receive a link to your response through which he can send to you those documents.

10. When a request is done, it shall be closed in the system. Each request will have available the demonstrative certificates.

Web Portal Certified ARCO Requests can only be demanded upon request.

For more information on configuring or using this service contact us through a Ticket Query.

This service is included in your PUNTO NEUTRO account, but includes an extra cost.

For more information you can access Compare Plans

4. Certification and custody of digital files services

They allow you to demonstrate the integrity and ownership of a file or digital document regardless of its format and to get proof of life with probation capacity. Ensures its encryption, integrity, preservation and accessibility. Comply quickly and effectively with the main regulatory environments (RGPD, Money Laundering Law ...)

4.1- Certified Deposit of Files and Documents - Corporate Compliance

Certified Deposit of Files and Documents - Corporate Compliance is the best ally that has the Compliance Officer (Compliance Officer) of your company.

This service allows a simple, fast and convenient way to deposit in your PUNTO NEUTRO account any document or file in digital format that should be recorded.

Therefore the system allows, in the same deposition process, upload one or more files in digital format with a maximum weight of 4 GB in size, also indicating a Matter of Deposit and a message body. All this information will be referenced with files that deposit.

In addition, in the same deposition process the system will allow you to indicate the emails of people who must have knowledge of the existence of these files and allow you to know in real time if those files have been downloaded.

With this service, the Compliance Officer of your company will work with the peace of mind that has a digital tool that offers immediacy and evidentiary safeguards for the exercise of their daily activity.

By PUNTO NEUTRO you can deposit any type of file or document from PDF to images or videos of high quality.

The deposited files are described in the corresponding Certificate of Deposit (proof of deposit operation can also be download or be send by e-mail) using a mathematical algorithm called "hash" which serves as the fingerprint of the file.

The date is guaranteed in the corresponding Certificate of Deposit (proof of deposit operation can also be download or be send by e-mail) by including a time stamp.

The time stamp (Time Stamp) is a technology casted by a certifying authority that validates exactly the time (date, hour and minute) that has been applied to the document. Therefore, as the system will apply the time stamp in the moment of creation of the certificate of deposit, the deposit will be technically guaranteed.

During the deposition process you can indicate emails of recipients to whom you must communicate the existence of these files.

The system will send an email certificate for each of those recipients with a link to access the download.

From your panel COMPLIANCE> NOTIFIED you can track in real time those communication processes, and through a system of states, you can know whether the recipients have received the mail, if they have opened and even if they have downloaded the attachments. All this is guaranteed for purposes of proof by the relevant technical certificates Delivery / Access / Download.

That service includes two simultaneous storage capacities:

A. Storage for immediate download: If you have a Pay Per Use Plan, the deposited files will be kept available for immediate download for a period of 30 days. After these 30 days, the files will be deleted.

If you have a Monthly Fee Consumer Plan, the deposited files will be kept for as long as you think appropriate and they will occupate part of the storage capacity you have hired. You can keep that storage capacity within the limits setting the rules of auto erase or auto archiving. You can find this rules in ACCOUNT PREFERENCES going to AUTOMATIC DOCUMENT DELETION AND ARCHIVAL section. You can also perform manual delation actions or long-term archived actions from FOLDERS > STORAGE.

However, if you do not want to delete or long-term archiving, you'll pay the price per extra GB occupation. For more information we suggest you access Compare Plans

B. Long-term archiving: The system will save a copy of all files deposited over a period of 5 years. That copy recovery will not be immediate. The recovery time can vary between 3 and 5 hours.

At the end of the archiving period the system will ask you if you want to renew it for another 5 years. The cost of renewal is the same as paid in the past by the deposit.

** IMPORTANT INFO: It is important that you keep an unaltered copy of all attachments to your certified communications. The unaltered copy is necessary for purposes of proof, because in the communication certificate the file name appears referenced along with its hash number (fingerprint). So if you need legal probative evidence, you will have to guarantee that you have an unaltered copy of the files that matches the hash that appears on the certificate.

Certified Deposit of Files and Documents - Corporate Compliance can only be demanded upon request.

For more information on configuring or using this service contact us through a Ticket Query.

This service is included in your PUNTO NEUTRO account, but includes an extra cost.

The price per unit of service will vary depending on the consumer plan you choose and the monthly fee you have hired.

For more information you can access Compare Plans