www.puntoneutro.net web site (hereinafter, the "Website") is owned PUNTO NEUTRO, SL, established in Travessera de Dalt, 36, Ent. 4 08024-Barcelona and CIF number B66142233. Likewise, the entity offices are currently located in Travessera de Dalt 36, Ent. 4th, 08024 Barcelona.

You can contact with Punto Neutro by mail at info@puntoneutro.net or by phone at +34 930 130 262.

The registration data of PUNTO NEUTRO, SL is:

NIF / CIF: B66142233
Year Founded: 10/09/2013
Purpose: Development and operation of Internet services and multimedia management, and provide computer services oriented analysis, programming, preparation and implementation of computer systems for activities, etc.
CNAE: 6201 - Computer programming activities.
Registration data: Registered in the Mercantile Registry of the city of Barcelona, T 44072, F 210, S 8, H B 446435, I/A 1 (3.01.14)

PUNTO NEUTRO, SL welcomes you and invites you to carefully read the Terms of Use This Web Site (hereinafter, the "Terms of Use") describing the terms and conditions that will be applicable to your browsing it in accordance with the provisions of the Spanish legislation application. Since PUNTO NEUTRO, SL could change in the future these Terms of Use, we recommend that you visit regularly to be informed of the changes.

With the encouragement of the use of the Website meets the criteria of transparency, clarity and simplicity, PUNTO NEUTRO, SL informs the user that any suggestions, questions or queries about the General Conditions Use will be received and resolved by contacting PUNTO NEUTRO, SL via email.: oficina@puntoneutro.net.

1. Purpose

PUNTO NEUTRO, SL provides content and services that are available on the Website, subject to these Terms of Use as well as the policy on the processing of personal data (hereinafter, the "Data Protection Policy"). Access to this Web Site or use in any form gives the status of "User" and implies the unreserved acceptance of each and every one of these Terms of Use, reserving PUNTO NEUTRO, SL the right to modify at any time. Consequently, it is the responsibility of all Users, a careful reading of the General Conditions of Use in force in each of the occasions when you access this Web site, so if it does not agree with any of those herein provided, you should refrain from using this Website.

Also, be advised that, on occasion, may establish special conditions for use in the Website content and / or specific services, the use of such content or services implies acceptance of the particular conditions specified therein

2. Users Selection Policy.

PUNTO NEUTRO provides the Website and makes it available only to legal entities or natural persons of legal age who have the capacity to enter into legally binding contracts under applicable law. If you do not respond to these characteristics, it is forbidden to use the Website.

Guest users, who are those who enter in order to receive certain information, shall for all purposes PUNTO NEUTRO users over the lifetime of such communication.

3. Punto Neutro as a trusted third party.

All the communication stakeholders (sender and addresses) must accept Punto Neutro S.L. as a trusted third party. This acceptation will be explicit from the moment that these terms of use are accepted.

4. Services

Through the Web site, PUNTO NEUTRO, S.L. It offers users the ability to access services (the "Services").

5. Punto Neutro Fees.

The rates applicable to PUNTO NEUTRO services and related services that can be used or accessed through this Web Site, may be modified without prior notice according to the commercial interests of PUNTO NEUTRO, S.L. These rates can be consulted from the following link: puntoneutro.net/prices.

6. Privacy and Data

As for access to certain content or services is necessary to provide personal data, users must guarantee their truthfulness, accuracy, authenticity and validity. PUNTO NEUTRO, S.L. It will give these data the corresponding computerized treatment according to their nature or purpose, under the terms indicated in the section Privacy Policy.

7. Intellectual Property

You acknowledge and agree that all content displayed on the Website and in particular, designs, text, images, logos, icons, buttons, software, trade names, trademarks, or any other signs of industrial and / or business are subject to intellectual property rights and all trademarks, trade names or logos, all rights of intellectual property on the contents and / or any other elements inserted in the page, which are the exclusive property of PUNTO NEUTRO, SL and / or third parties, who have the exclusive right to use in trade. Therefore, the User agrees not to reproduce, copy, distribute, make available or otherwise publicly communicate, transform or modify such content holding harmless PUNTO NEUTRO, SL any claim arising from a breach of such obligations. In any case access to the Website imply any kind of waiver, transmission, license or total or partial transfer of such rights, unless otherwise expressly stated. The General Conditions of Use of the Website do not give Users any other right to use, modify, use, reproduction, distribution or public communication of the Website and / or its Content other than expressly provided herein. Any other use or exploitation of any rights will be subject to the prior and express authorization specifically granted for that purpose by PUNTO NEUTRO, SL or third owner of the rights.

The contents, texts, photographs, designs, logos, images, computer programs, source codes and, in general, any intellectual creation in this site and the site itself as a whole as a multimedia artistic work, are protected as rights Copyright by the legislation on intellectual property. PUNTO NEUTRO, S.L. He owns the elements of graphic design website, menus, navigation buttons, HTML code, you texts, images, textures, graphics and other content of the Web site or in any case has the corresponding authorization to the use of such elements. The content provided on the Website may not be reproduced in whole or in part, or transmitted or recorded by any system of information retrieval, in any form or by any means, unless with the prior authorization, writing of that entity.

Likewise, it is prohibited to remove, circumvent and / or manipulate the "copyright" as well as technical protection devices or any information mechanisms that might contain the contents. The User of this Website undertakes to respect the aforementioned rights and avoid any action that could damage, in any case reserving to PUNTO NEUTRO, SL exercise whatever means or legal actions in defense of their legitimate rights of intellectual property.

8. Obligations and Responsibilities Website User

The User agrees to:

  • Making an appropriate and lawful use of the Web site as well as content and services, in accordance with: (i) the law applicable at all times; (Ii) the General Conditions of Use of the Website; (Iii) the moral and generally accepted good practices (iv) public order.
  • provide itself with all means and technical requirements that are necessary to access the Website.
  • Provide accurate information to fill in their personal data forms contained on the Website and keep them updated at all times so that it responds at all times to the actual situation of the user. The User shall be solely responsible for any false or inaccurate statements made and the damage caused to PUNTO NEUTRO, SL or to third parties by the information provided.

Notwithstanding the provisions of the preceding paragraph, the User shall also refrain from:

  1. Make an unauthorized or fraudulent use of the Website and / or content with illegal purposes, prohibited in these Terms of Use, harmful to the rights and interests of others, or in any way damage, disable, overburden, impair or impede the normal use of the services or the documents, files and all kinds of content stored on any computer.
  2. Access or attempt to access or restricted areas of the Website, without meeting the conditions required for such access.
  3. Cause damage to hardware or software of the Website, its suppliers or third parties.
  4. Introducing or spreading computer viruses or any other hardware or software capable of causing damage to physical or logical systems PUNTO NEUTRO, SL, its suppliers or third parties.
  5. Trying to access, use and / or manipulate data PUNTO NEUTRO, SL, third party suppliers and other users.
  6. Reproducing or copying, distributing, allowing public access through any means of public communication, transform or modify the contents, unless you have permission from the copyright holder or it is legally permitted.
  7. delete, hide or manipulate the notes on intellectual or industrial property and other data identifying the rights of PUNTO NEUTRO, SL or third parties included in the content, as well as technical protection devices or any information mechanisms that might be introduced in the content.
  8. Obtain and try to obtain the contents using means or procedures other than those, as appropriate, they have been made available for this purpose or have been expressly indicated on the web pages where the contents are or generally of which are used on the Internet and do not pose a risk of damage or disable the Website and / or the contents.

In particular, and merely indicative and not exhaustive, the User agrees not to transmit, distribute or make available to third parties information, data, content, messages, graphics, pictures, sound files and / or images, photographs, recordings, software and generally any kind of material that:

  • In any way contrary to, disparages or undermines fundamental rights and public freedoms recognized in the Constitution, international treaties and other applicable law.
  • induce, incite or promote criminal, slanderous, defamatory, violent or, in general, contrary to law, morals, good customs generally accepted public order.
  • induce, incite or promote actions, attitudes or thoughts discrimination on grounds of sex, race, religion, creed, age or condition.
  • Incorporate, make available or allow access to products, elements, messages and / or criminal, violent, offensive, harmful or, in general, contrary to law, morals and good customs generally accepted or to order public.
  • induces or could induce an unacceptable state of anxiety or fear.
  • induce or incite involvement in dangerous, risky or harmful to health and mental balance.
  • It is protected by the legislation on intellectual protection belonging to PUNTO NEUTRO, SL or others without having been authorized the use envisaged.
  • contrary to honor, personal and family privacy or image of individuals.
  • Incorporate any advertising.
  • Include any virus or program that prevents the normal functioning of the Website.

If to access some of the services and / or contents of the Website, you provide a password, you are forced to use it diligently, always keeping a secret. Consequently, it is responsible for its custody and confidentiality, agreeing not to transfer to third parties, temporarily or permanently, or to allow access to these services and / or content by outsiders. Similarly, it is obliged to notify PUNTO NEUTRO, SL any facts that may constitute an improper as, without limitation, theft, loss or unauthorized access, in order to proceed to immediate cancellation using your password. Consequently, while not making the report above, PUNTO NEUTRO, SL shall be exempt from any liability that may arise from misuse of your password, remain its responsibility for any illegal use of the contents and / or services on the Website for any unauthorized third party.

If you negligently or intentionally breach any of its obligations under these Terms of Use shall be liable for all damages arising from such failure to PUNTO NEUTRO.

9. Access to related information on shipments and shipments via the website systems.

The use and access to Shipping Related Systems and Shipping Information is subject to the following conditions:

The "Shipping Related File Systems" are comprised of the PUNTO NEUTRO Systems, which are used to provide, among others, the functions of monitoring and validation, as well as other information related to sending information via PUNTO NEUTRO. You must use the Shipping Related Systems and Information gained from such systems (the "Shipping Information") solely in connection with messages sent or received by you or on your behalf. (B) The Shipping Related Systems and Shipping Information are the sole property of PUNTO NEUTRO. The company authorizes you to use tracking functionality built into the ship item related to track entrusted by you to PUNTO NEUTRO for further delivery or entrusted by third parties to PUNTO NEUTRO to be rendered unto you file systems. Without this list is not exhaustive, you will not be authorized to submit shipping information on a Web site or otherwise reproduce, distribute, copy, store, use or sell commercial gain except with the prior approval of PUNTO NEUTRO in effect, granted in writing. This service can be used only in a personal capacity, so that their rights to use the Shipping Related Systems and Shipping Information shall not be disclosed to third parties. Any access or use that is inconsistent with these terms is unauthorized and is strictly prohibited. (C) With respect to the Shipping Related Systems, it is expressly prohibited from using automatic devices to make inquiries, robots, or tools, routines or scripts for the collection and removal of repetitive data, or other mechanisms with similar functionality.

10. Responsibilities

PUNTO NEUTRO, SL does not guarantee access to or correct viewing, downloading or use of items and information contained on the pages, which can be prevented, hindered or interrupted by factors or circumstances beyond their control.

PUNTO NEUTRO, SL is not responsible for decisions that could be taken as a result of access to content or information offered.

PUNTO NEUTRO, SL may interrupt the service or immediately terminate the relationship with the user if it detects a use of the Website or any of the services offered on it are contrary to these General Terms and Conditions. PUNTO NEUTRO, SL is not liable for damages, losses, claims or expenses arising from the use of the Website. Will only be liable to remove as soon as possible, the contents that may cause such damage, provided this is notified. Especially not liable for damages that may arise, among others, of:

  • interferences, interruptions, failures, omissions, telephone breakdowns, delays, blockages or disconnections in the operation of the electronic system caused by deficiencies, overloading and errors in telecommunications lines and networks, or any other cause beyond the control PUNTO NEUTRO, SL cause
  • unlawful interference with the use of malware of any kind and through any means of communication, such as computer viruses or any others.
  • improper or inappropriate abuse of the Website. (Iv) security or navigation errors caused by improper functioning of the browser or the use of outdated versions thereof. PUNTO NEUTRO, S.L. managers the right to withhold all or part of any content or information on the website are reserved.

PUNTO NEUTRO, SL excludes all liability for damages of any kind that may result from the misuse of services and unrestricted use by Web site users. Also, PUNTO NEUTRO, S.L. It is exonerated from any responsibility for the content and information that may be received as a result of data collection forms, the same being for the provision of services inquiries and questions only. On the other hand, in case of causing damages for unauthorized or incorrect use of such services, the user may be claimed by PUNTO NEUTRO, SL of the damages caused.

You will defend, indemnify and hold PUNTO NEUTRO, SL harmless against any damages arising from claims, actions or third party claims resulting from your access or use the Website. You also agree to indemnify PUNTO NEUTRO, SL against any damages arising from your use of "robots," "spiders," "crawlers" or similar tools used to gather or extract data or any other action on their part that imposes an unreasonable burden on the operation of the Website.

11. Hyperlinks

The User agrees not to reproduce in any way, even through a hyperlink or hyperlink, the Web Site PUNTO NEUTRO, SL and none of its contents, unless expressly authorized in writing by PUNTO NEUTRO, SL.

The website PUNTO NEUTRO, S.L. It includes links to other websites operated by third parties to facilitate user access to information from business partners and / or sponsors. In accordance with this, PUNTO NEUTRO, S.L. is not responsible for the content of such websites, nor is in a position of guarantor and / or the party offering the services and / or information offered by third parties through links to third parties.

It grants the User a limited, revocable, and nonexclusive right to create links to the website's home page exclusively for private and not commercial use. Websites that include links to our Web site:

  • They may imply that PUNTO NEUTRO, SL recommends that website or its services or products; (Ii) may not misrepresent its relationship with PUNTO NEUTRO, SL or state that has authorized the link, or include trademarks, trade names, trade names, logos or other distinctive signs PUNTO NEUTRO, SL; (Iii) may not contain content that could be distasteful, obscene, offensive, controversial, to incite violence or discrimination based on sex, race or religion, against public order or illicit; (Iv) may not link to any page of the website homepage; (V) must link to the home address of the Web site, without allowing the website containing the link reproduce the Website as part of its website or within one of its "frames" or create a "browser" on any of Website pages. PUNTO NEUTRO, S.L. It may, at any time, to remove any link to the Website, after which it should proceed immediately to its elimination. PUNTO NEUTRO, S.L. You can not control the information, content, products or services provided by other websites that have established links to the Website.

Consequently PUNTO NEUTRO, S.L. assumes no responsibility for any aspect of such websites.


PUNTO NEUTRO does not accept ideas, concepts or techniques for new services or products that are submitted via the Web Site ("Comments"). In the event that such comments are received, you acknowledge that: (a) not be considered that they are confidential or exclusive, (b) PUNTO NEUTRO and its affiliates are not required to maintain the confidentiality of this information. (C) PUNTO NEUTRO will, free of restrictions or royalty irrevocable worldwide rights to use, communicate, reproduce, publish, display, distribute and exploit such Comments in the way that you feel appropriate.

13. Data Protection

To use some of the Services, Users must previously provide certain personal data. PUNTO NEUTRO will automatically process the Personal Data in compliance with Law 15/1999 of December 13 on the Protection of Personal Data and the development RD 1720/2007, as well as its latest update due to the approval of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and the free movement of such data (General data protection regulation, GDPR). Therefore, the User can access and consult, and we recommend that you do so, to the Privacy Policy that regulates the behavior and actions of this Site Web and the services associated with it.

14. Cookies

PUNTO NEUTRO, SL reserves the right to use "cookie" technology on the Website, to recognize as frequent users and customize how you use the Website by pre-selecting your language, or more desired or specific content. The "cookies" used by the Web Site, or third parties acting on their behalf, are only associated with an anonymous user and computer, and do not provide personal data of the user.

Cookies are files sent to a browser by a Web server to log the User's browsing on the Web site when the user enables receipt. At the same time you can delete the "cookies" for which you should consult the instructions for your browser.

Thanks to cookies, it may PUNTO NEUTRO, SL recognizes the computer browser used by the user in order to provide content and offer browsing preferences or advertising that you, demographic profiles of users and to measure visits and traffic parameters, monitor progress and number tickets.

For more information, you can access the corresponding section of Cookies Policy.

15. Duration and Termination

The provision of services associated with the Website have in principle an indefinite duration. Notwithstanding this, both you as the user, and PUNTO NEUTRO, S.L. as a supplier, may terminate the contractual relationship unilaterally, as well as suspend any of the services contracted in a manner when deemed necessary. This being so and whenever possible, the party that terminates the contractual relationship or processes the suspension of the service must communicate this decision to the other party according to the means available for it. For more information, consult section 19 of these conditions.

16. Sales Policy

PUNTO NEUTRO, S.L. It reserves the right to refuse to offer their services to persons or entities that are not beneficial for their own reputation and brand image.

The services offered in PUNTO NEUTRO have their own characteristics and provide the user with rights and obligations. The user can inquire at any time in the section for that service.

17. Pricing policy, billing and payment for the provision of contracted services

Application service delivery and Prices

PUNTO NEUTRO, S.L. the right to make changes to its pricing policy without notice, including the partial or total provision of services modifications are saved.

Likewise, the customer will pay the price to PUNTO NEUTRO of the contracted services, considered as quotas or tariffs price listed exposed on the web and / or in their contracting conditions.

The client agrees to accept, upon request registration of a service, a commitment to make all payments due to the provision of that service, and additional services that are demanded by any of the users attached to your customer account on PUNTO NEUTRO. Any total or partial omission of such payments, will provide PUNTO NEUTRO of the right to stop, or even cancel, the provision of services immediately, unless otherwise agreed in a written agreement.

  • For customers with a Pay Per Use Plan

    The payment of the services or the payment of the balance preloads will be made through the Pay Pal platform. This platform allows payment by card or other forms of payment. Punto Neutro will in no case have access to the payment data and will only provide Pay Pal with the data that is strictly necessary to enable the payment action.

    The billing of the services will be done, unitarily, for the price of each service that the user wants to consume, or for each credit purchase to PUNTO NEUTRO will not be refundable under any circumstances. Likewise, the user will have the credit available at no expiration date, and shall have no obligation to give use.

    The user must know that Punto Neutro credit purchases will not be refundable under any circumstances. Likewise, the user will have this credit at his disposal without an expiration date, and will have no obligation to use it.

    If the user wishes to change the Consumption Plan, the credit of his account will be maintained.

  • For customers of Monthly Fee Consumption Plan

    The billing of the services provided will be made monthly by Bank Transfer or Bank Direct Debit. The client is the one who must choose the payment method.

    The billing will be done on a monthly basis, with a maximum annual duration that will be renewed automatically unless the client completes the cancellation of the service. The registration date will be established as the initial date and monthly charges (calendar month) will be generated repeatedly until the end of the year.

    All additional services that are demanded by the user charge, de facto, the end of the billing period in which they have been requested.

    If the user contracts a Monthly Fee Consumption Plan and do not want to give continuity, you can cancel at any time, but will be responsible for any charges incurred by this billing period. PUNTO NEUTRO informs the user that no chargebacks already incurred are made, or partial month will be prorated.

Payment Methods

PUNTO NEUTRO offers its customers the following payment methods:

  • To balance customers: Payment by PayPal platform.
  • To share customers: Payment by direct debit with SEPA rules or direct debit.

18. Change the type of account

The user may become a customer of PUNTO NEUTRO by one of the following methods:

  • Load balance: When the user makes his first load balance, whatever the amount, will become PUNTO NEUTRO client with an account of "prepaid". This fee allows you to access new benefits and profits as well as perform more complete shipments.
  • Contracting fee: The user can request a fee from the client user panel. For this, the user must accept a contract, which will be given back to your e-mail. The user can change fee at any time in the same section.

19. Right of withdrawal in service delivery

The client may request at all times the total cancellation of the services provided by Punto Neutro, S.L. Such cancellation must be made by the means specified below, and will not be accepted if it is done by other means.

The request for withdrawal must be made from the user panel in the section "Unsubscribe." If this functionality is not in operation, the user is asked to expressly request a cancellation by means of a claim ticket to that effect, accessible from the same user panel, the user can also process their Right of Withdrawal by downloading the following withdrawal form and sending it to the postal address Travessera de Dalt, 36, Ent 4 - 08024 Barcelona (Spain)

For security reasons, once the withdrawal request has been accepted, the user will be asked to access the account through his username and password. In this way Punto Neutro can verify the identity of the user who wishes to unsubscribe, avoiding errors or external attacks.

The client must know that the withdrawal request entitles him to cancel the provision of services and the consequent withdrawal of charges.

Punto Neutro, S.L. As a trusted third party, you have the right and the obligation to block access to the account that has been discharged, however, you must keep the information of that account for a minimum period of 5 years, according to the article 25 of the law 34/2002, of July 11, Services of the Information Society and Electronic Commerce. If the user wishes to access the information in his account once the withdrawal has been processed, he must do so in accordance with the procedures stipulated in the same law.

Conditions for requesting withdrawal

The customer should know that from the same date as the requesting high service, have a legal period of 14 days to process the withdrawal thereof, which may be performed by open to such effect specified in paragraph channels.

20. Representations and Warranties

PUNTO NEUTRO, S.L. no warranties or any statement regarding the content and services offered on the Website, including, without limitation, warranties of legality, reliability, usability, reliability, accuracy, or merchantability, except to the extent that by law can not be excluded such representations and warranties.

21. Force Majeure

PUNTO NEUTRO, S.L. will not be responsible at all if they are unable to serve, if it is due to prolonged power outages, telecommunication lines, social conflicts, strikes, rebellion, explosions, floods, acts and omissions of the Government, and in general all force majeure or unforeseeable circumstances.

22. Resolution of Disputes. Law and Jurisdiction.

These General Conditions of Use, as well as the use of the Website, will be governed by Spanish legislation. The parties submit, at their option, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of Barcelona, ​​except in cases where the General Law for the Defense of Consumers and Users is applicable, in which case they will be submitted to the courts and tribunals of the user's domicile.

In the event that any provision of these General Terms of Use is unenforceable or void by virtue of the applicable law or as a consequence of a judicial or administrative decision, such unenforceability or nullity will not cause these General Conditions of Use to be unenforceable or null as a whole. In such cases, PUNTO NEUTRO, S.L. Modify or replace said stipulation with another that is valid and enforceable and that, as far as possible, achieve the objective and pretension reflected in the original stipulation.

23. Resolution of controversies. Online Dispute Resolution Platform (ODR)

Following the indications of article 14 of REGULATION (EU) No. 524/2013 of the EUROPEAN PARLIAMENT and the COUNCIL of May 21, 2013 on online dispute resolution in consumer matters and amending Regulation (EC) No. 2006 / 2004 and DIRECTIVE 2009/22 / CE we offer you direct access to the online dispute resolution platform.

You can access it in this link .

24. Regarding the adhesion of Punto Neutro, S.L and the web portal www.puntoneutro.net to Confianza Online.

Punto Neutro S.L. informs the user that he has voluntarily adhered to the guidelines recommended by the company CONFIANZA ONLINE.

"These general conditions are ruled by the Spanish Law. The parties submit, at their option, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of Barcelona, ​​except in cases where the General Law for the Defense of Consumers and Users is applicable, in which case they will be submitted to the courts and tribunals of the user's domicile. Likewise, as an entity adhering to Confianza Online and in the terms of its Code of Ethics, in case of disputes related to online contracting and advertising, data protection and protection of minors, the user may resort to the system of extrajudicial resolution of Trust disputes. Online ( www.confianzaonline.es ) ".