Terms of use

The website www.puntoneutro.net (hereinafter the "Website") is the property of PUNTO NEUTRO, SL (hereinafter PUNTO NEUTRO), with registered office at Aragó, 180, Entlo . 1, 08011 Barcelona and CIF nº B66142233.

You can contact PUNTONEUTRO via the emails info@puntoneutro.net / oficina@puntoneutro.net or by the phones +34 930 130 262 / +34 639 401 730.

The registration data of PUNTO NEUTRO are:

NIF / CIF: B66142233

Registry date: 09/10/2013

Corporate purpose: Development and exploitation of Internet services and multimedia management, as well as providing computer services oriented to the analysis, programming, preparation and application of computer systems for activities, etc.

Activity Sector: INFORMATION AND COMMUNICATIONS> COMPUTING

CNAE: 6201 - Computer programming activities.

Registry data: Registered in the Mercantile Registry of the city of Barcelona, ​​T 44072, F 210, S 8, HB 446435, I / A 1 (3.01.14)

We welcome you at PUNTO NEUTRO and we invite you to read carefully the General Terms of Use of this website, which describes the terms and conditions that apply to this site and other related websites, and also contain important information about the services that PUNTO NEUTRO provides.

We reserve the right to modify these Terms of Use so we recommend you to visit this Terms of Use periodically to be informed of the changes. However, in the case of having to modify them, we will inform you by email if you have given us your explicit permission to do so.

With the aim that the use of this website complies with the criteria of transparency, clarity and simplicity, we urge you to send us any suggestion, question or query through the email address: oficina@puntoneutro.net or phone 93 013 02 62 during office hours (Monday to Friday 9:30h to 14:00h and 6:30 p.m. to 16.30h).

1. Object

PUNTO NEUTRO supplies the content and services that are available on this website and related websites, subject to these General Terms of Use , the Privacy Policy , the Basic Information on Data Protection and the Policy of Cookies.

Access to this website or related websites and use in any form gives you the rating of “user”, and implies acceptance without reservation of each and every one of these Terms of Use.

Consequently, it will be your responsibility as a user to carefully read these General Conditions of Use.

However, you are warned as a user that, sometimes, special conditions may be established for the use on this website and on the related websites of specific contents and / or services that you will have to accept expressly and explicitly in order to access this services or contents.

2. PUNTO NEUTRO as a trusted electronic service provider.

PUNTO NEUTRO offers you trustworthy electronic products and services with the aim of allowing you to demonstrate all your digital managements and digital communication processes.

PUNTO NEUTRO's products and services are based on the following technologies:

  • Electronic signature.
  • Electronic Time Stamp.
  • Digital Communications by email and SMS.
  • Digital Communications through interconnection through web services.
  • Blockchain and Smart Contracts.

In the event that the use of PUNTO NEUTRO's products and services involves several parties, all of them must accept PUNTO NEUTRO as a trusted third party. This acceptance will be made explicitly at the time of use.

3. User Selection Policy.

PUNTO NEUTRO offers the website and related websites and makes them available only to legal persons or individuals of legal age who have the capacity to enter into legally binding contracts in accordance with applicable law. If you do not respond to these characteristics, you are prohibited from using this website and related websites. Failure to comply with this clause will be under the responsibility of your legal guardian and exempts PUNTO NEUTRO from any related liability.

PUNTO NEUTRO keep the right to restrict or invalidate the use of this website and related websites, products and services to any user who is making criminal use of them, who does not meet the minimum premise of legal age or is making a dubious use or that might undermine the reputation and interests of PUNTO NEUTRO.

4. Typology of users of PUNTO NEUTRO

There are two basic types of users in PUNTO NEUTRO:

1. Navigation user: One who accesses any of the external websites owned by PUNTO NEUTRO and browses the pages without registering or entering their access credentials.

2. Registration user: One who registers with access credentials and accesses their Control Panel in order to use the products and services integrated in the platform.

Within this second typology we find:

A. Guest Users: Those who access in order to receive certain information from some other user of the platform. They will be for all intents and purposes users of PUNTO NEUTRO during the lifetime of said communication.

B. Free Users: They are those who register with a free account and who can make limited use of the products and services of PUNTO NEUTRO.

C. Clients: They are those who pay for broader access and regular use of PUNTO NEUTRO products and services. Within these we find:

· Customers with Pay-As-You-Go account: They do not have a monthly cost associated with their account. They will pay the unit price of each service or product they consume.

· Clients with a Monthly Fee account: They have a monthly cost associated with their account based on specific consumption conditions. They will pay an extra price out of quota for those services or products that are not included in the quota.

5. PUNTO NEUTRO Rates.

The rates applicable to PUNTO NEUTRO products and services and related services , which can be used or can be accessed via this website or via related websites, are defined for legal and informational purposes at the following link puntoneutro.net/ prices .

These rates will be established annually and may be modified, with prior notice to affected customers, according to the commercial interests of PUNTO NEUTRO.

6. Privacy and Data Processing.

When for access to certain content or services it is necessary to provide personal data, as a user you must guarantee its veracity, accuracy, authenticity and validity. PUNTO NEUTRO will give said data the corresponding automated treatment depending on its nature or purpose, in the terms indicated in the Privacy Policy section .

7. Industrial and Intellectual Property.

All content displayed on this website and related websites are subject to Intellectual Property rights and are the exclusive property of PUNTO NEUTRO and / or third parties, who have the exclusive right to use them in economic traffic. And especially the designs, texts, images, logos, icons, buttons, software, trade names, trademarks, or any other signs that may be used for industrial and / or commercial use.

Therefore, as a user you agree not to reproduce, copy, distribute, make available, transform, modify or publicly communicate such content, keeping PUNTO NEUTRO harmless from any claim arising from the breach of such obligations.

In no case does access to the website and related websites imply any type of waiver, transmission, license or total or partial transfer of said rights, unless expressly stated otherwise.

These General Conditions of Use do not confer any right of use, alteration, exploitation, reproduction, distribution or public communication of the website and / or its different contents of expressly provided herein. Any other use or exploitation of rights will be subject to the prior express authorization of PUNTO NEUTRO or the third holder of the rights.

The contents, texts, photographs, designs, logos, images, computer programs, source codes and, in general, any intellectual creation existing on this site and on related websites, as well as the site itself as a whole as multimedia artistic work, are protected as copyrights by legislation on intellectual property.

PUNTO NEUTRO owns the elements that make up the graphic design of the website and related websites, as well as menus, navigation buttons, HTML code, logos, texts, images, textures, graphics and other content. The content provided on the website and related websites may not be reproduced, transmitted or registered unless you have prior written authorization from PUNTO NEUTRO.

As the same time, it is prohibited to remove, ignore and / or manipulate the "copyright" as well as technical protection devices or any information mechanisms that might contain the contents. As a user of this website and of the related websites you should respect the rights and avoid any action that could damage PUNTO NEUTRO’s reputation. In any case, PUNTO NEUTRO has the right to do legal actions in order to defend their legitimate intellectual and industrial property rights.

8. Obligations and Responsibilities of the User.

As a user you agree to:

· Make an appropriate and lawful use of the website and related websites as well as the content and services, in accordance with: (i) the applicable legislation at any time; (ii) the General Conditions of Use; (iii) generally accepted morals and good customs (iv) public order.

· Provide yourself of all means and technical requirements needed to access the website and related websites.

· Provide accurate personal data to the forms contained on the website and related websites and keep them updated at all times so that it responds to the actual situation. As a user you will be responsible for the false or inaccurate performs and for the damage caused to PUNTO NEUTRO or others for the information provided.

Without prejudice to the provisions of the preceding paragraph, as a user you must also abstain of:

1. Make unauthorized or fraudulent use of the website and related websites and / or content for illegal purposes or effects, prohibited in these General Conditions of Use, harmful to the rights and interests of third parties, or if they can damage, disable, overload, deteriorate or impede the normal use of services or documents, files and all kinds of content stored on any computer.

2. Access or attempt to access resources or restricted areas of the website and related websites, without meeting the conditions required for such access.

3. Cause damage to the physical or logical systems of the website or related websites, its suppliers or third parties.

4. Introduce or spread computer viruses or any other physical or logical systems that are likely to cause damage to the physical or logical systems of PUNTO NEUTRO, its suppliers or third parties.

5. Try to access, use and / or manipulate the data of PUNTO NEUTRO, third party providers and other users.

6. Reproduce, copy, distribute, allow access, transform or modify the contents, unless you have the authorization of the owner of the corresponding rights or it is legally permitted.

7. Delete, hide or manipulate the notes on intellectual or industrial property rights and other data identifying the rights of PUNTO NEUTRO or third parties incorporated into the content, as well as the technical protection devices or any information mechanisms that may be inserted in the content.

8. Obtain and try to obtain the contents using different means or procedures from those that, depending on the case, have been made available for this purpose or have been expressly indicated on the web pages where the contents are located or, in general, those that are commonly used on the Internet because they don’t entail a risk of damage or uselessness of the website and / or the contents.

In particular, and merely indicative and not exhaustive, as a user you commit not to transmit, distribute or make available to third parties information , data, content, messages, graphics, pictures, sound files and / or images, photographs, recordings, software and, in general, any kind of material that:

· In any way, it is contrary, belittles or violates fundamental rights and public liberties recognized constitutionally, in the International treaties and in the rest of the current legislation.

· Induce, incite or promote criminal, denigratory, defamatory, violent or, in general, contrary to the law, morality, generally accepted good customs or public order actions.

· Induce, incite or promote discriminatory actions, attitudes or thoughts based on sex, race, religion, beliefs, age or condition.

· Incorporate, make available or allow access to products, elements, messages and / or services that are criminal, violent, offensive, harmful, degrading or, in general, contrary to the law, morality and generally accepted good customs or public order.

· Induce or may induce an unacceptable state of anxiety or fear.

· Induce or incite to engage in dangerous, risky or harmful practices for health and psychic balance.

· It is protected by the legislation on intellectual or industrial protection belonging to PUNTO NEUTRO or third parties without the intended use having been authorized.

· Be contrary to honor, personal and family privacy or the image of people.

· Constitute any type of advertising.

· Include any type of virus or program that prevents the normal functioning of the website and related websites.

If to access some of the services and / or contents PUNTO NEUTRO provides you a username and a password, you are enforced to use that credentials in a diligent way, keeping it secret at all times. Consequently, you are responsible for its custody and confidentiality, and you have prohibited to transfer it to others, temporarily or permanently, or to allow access to these services and / or contents by outsiders.

Likewise, you must notify PUNTO NEUTRO of any event that may involve improper use of your credentials, such as, but not limited to, its theft, loss or unauthorized access, in order to proceed with its immediate cancellation. Thus, while made no previous notice, PUNTO NEUTRO will be exempt from any liability that may arise from misuse of your credentials being your responsibility for any illegal use of the contents and / or services of the website and websites related.

If you negligently or intentionally breach any of the obligations established in these General Conditions of Use, you will be liable for all damages that may arise from said breach for PUNTO NEUTRO.

9. Access to shipping related systems and shipping information via the website and related websites.

The use and access to Shipping Related Systems and Shipping Information is subject to the following conditions:

The "File Submission Related Systems" are made up of the PUNTO NEUTRO Systems, which are used to provide, among others, monitoring and validation functions, as well as other information related to sending information via PUNTO NEUTRO.

(a) As a user, you must use the Shipping Related Systems and the information obtained from said systems (the "Shipping Information") only in relation to messages sent or received.

(b) Shipping Related Systems and Shipping Information are the exclusive property of PUNTO NEUTRO. The company authorize you to use the tracking features incorporated into the related systems with shipments only for tracking files sent by PUNTO NEUTRO or entrusted by third parties to PUNTO NEUTRO to be delivered.

Without being this enumeration exhaustive, you don’t have permission to submit shipping information on a web site or otherwise reproduce, distribute, copy, store, use or sell it for commercial gain without prior authorization of PUNTO NEUTRO for this purpose, granted in writing.

This service can be used only on a personal basis, so the rights to use the Shipping Related Systems and Shipping Information may not be transferred to third parties. Any access or use that is not in accordance with these conditions is not authorized and is strictly prohibited.

(c) With respect to the Shipping Related Systems, it is expressly forbidden to use automatic devices to make inquiries, robots, or tools, routines or scripts for the collection and extraction of repetitive data, or other mechanisms with similar functionalities.

10. Responsibilities

PUNTO NEUTRO does not guarantee continuous access, nor the correct display, download or usefulness of the elements and information contained in the web site and other related websites, which may be impeded, hindered or interrupted by factors or circumstances that are beyond its control.

PUNTO NEUTRO is not responsible for the decisions that may be taken as a result of access to the content or information offered.

PUNTO NEUTRO may interrupt the service if it detects a use of the website, related websites or any of the services offered that are contrary to these General Conditions of Use.

PUNTO NEUTRO is not responsible for damages, losses, claims or expenses derived from the use of the website and related websites for any of the following reasons:

· Interferences, interruptions, failures, omissions, telephone breakdowns, delays, blockages or disconnections in the operation of the electronic system, caused by deficiencies, overloads and errors in the telecommunication lines and networks, or by any other cause beyond the control of PUNTO NEUTRO .

· Illegitimate intromissions using malware of any kind and via any media, such as computer viruses or any other.

· Misuse or inappropriate use of the website and related websites.

· Security errors or navigation errors caused by a malfunction of the browser or by using outdated versions of the same.

The administrators of PUNTO NEUTRO reserve the right to withdraw, in whole or in part, any content or information present on the website and related websites.

PUNTO NEUTRO is released from any liability for damages of any kind that may be due to the misuse you make of the website, related websites and their products and services.

PUNTO NEUTRO may claim you at any time for the damages and losses caused by an illegal or incorrect use of its websites, products and services.

11. Hyperlinks

The PUNTO NEUTRO Website includes links to other websites managed by third parties, in order to provide you a direct access to information from collaborating and / or sponsoring companies. In accordance with this, PUNTO NEUTRO is not responsible for the content of said websites, nor is it in a position of guarantor and / or bidder of the services and / or information that may be offered to third parties through third-party links.

You are granted with a limited, revocable and non-exclusive right to create links to the home page of the website and related websites exclusively for private, non-commercial use.

Websites that link to the PUNTO NEUTRO website and related websites:

· They may not imply that PUNTO NEUTRO recommends that website or its services or products.

· They may not falsify their relationship with PUNTO NEUTRO or claim that they have authorized such a link, or include brands, names, trade names, logos or other distinctive signs of PUNTO NEUTRO.

· They may not include content that may be considered in bad taste, obscene, offensive, controversial, that incites violence or discrimination based on sex, race or religion, contrary to public order or illegal.

· The linking website is not allowed to reproduce the website and / or related websites as part of its website or within one of its " frames " or to create a "browser" on any of its pages.

PUNTO NEUTRO may ask you at any time, to remove any link to the website and / or related websites and you have to proceed immediately to its elimination.

PUNTO NEUTRO cannot control the information, content, products or services provided by other websites that have established links to the website and / or related websites. In consequence, PUNTO NEUTRO assumes no responsibility for any aspect relating to these websites.

12. Data Protection

To use some of the products and services of the website and related websites, as a user you must previously provide certain personal data. PUNTO NEUTRO will automatically process Personal Data in compliance with Law 15/1999 of December 13 on Protection of Personal Data and RD of development 1720/2007, as well as its latest update due to the approval of the Regulation (EU ) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free movement of these data (General Data Protection Regulation, RGPD). Therefore, as a user you can access and view, and we recommend that you do, the Privacy Policy and Basic Information Data Protection regulation of behavior and actions in this regard.

13. Cookies

PUNTO NEUTRO reserves the right to use "cookie" technology on the website and related websites to recognize you as a frequent user and the customization of the website by pre-selecting your language, or your most desired or specific content , as well as to measure visits and traffic parameters, monitoring the progress and number of entries. The "cookies" used by this website and by related websites are only associated with you as an anonymous user and with your computer, and they do not provide personal data of your own.

Cookies are files sent to a browser by a server to register your navigation as user on the website. If as a user you want to delete "cookies " you must consult the instructions for use of the browser you're using.

For more information, you can access to the relevant section of Cookie Policy.

14. Duration and termination

The provision of the services associated with this website and related websites is in principle indefinite.

However, both PUNTO NEUTRO as a provider and you as a user may terminate the contractual relationship for any of the following reasons:

1.- Of their own free will, with prior written notice at least 15 days in advance.

2. When will give one serious breach of treaty obligations, especially for breach of the provision of services or payment on time for this.

3.- The extinction of the legal personality of any of the parties or that any of the contracting parties is involved in bankruptcy proceedings.

4.- Modification of the corporate purpose, capital, domicile, merger, spin-off or other corporate modifications that may negatively affect the performance of the contract.

5.- When there is any other cause for resolution established by Law.

In any case and as a prerequisite to the termination of the contract for non-compliance, the other party must be notified and given a period of 5 days for its correction. Once said period has elapsed without being corrected, the contract may be terminated, generating said breach a right to compensation for the damages and losses caused.

For its part, PUNTO NEUTRO may unilaterally terminate this contract when any of the following circumstances occur:

1. Improper use or criminal activity of your user account activity.

2.- Use or activity of your account that deliberately tries to undermine the brand reputation or interests of PUNTO NEUTRO.

3.- Violation of current national and international legislation through the use of the solutions made available by PUNTO NEUTRO.

In all cases of termination of the contract, the parties will be released from the obligations and responsibilities derived from it, with the exception of those that were previously pending or those that remained in force even after the termination of the contract for any reason. In this sense:

- Both parties will compel as to pay the amounts due until the date of termination of the contract.

- The parties must immediately return all the documentation, information, systems and other data that they have received from the counterpart as a result of this contract or certify their destruction.

When the termination of this contract occurs, PUNTO NEUTRO as a provider agrees to diligently invoice the services provided to date.

15. Policy of prices, invoicing and forms of payment for the provision of the contracted services.

(I) Prices and rates

The tariffs applicable to PUNTO NEUTRO services and related services that can be used or can be accessed via this website and related websites are defined for legal purposes on the link below puntoneutro.net/ prices .

These rates will be established annually and may be modified, with a prior notice, according to the commercial interests of PUNTO NEUTRO.

As a customer you will pay to PUNTO NEUTRO the price of the contracted services, considering the price of the quotas and tariffs appearing exposed on the web and / or these conditions.

Also, as customer agrees and accept, at the time of request registration of a service, a commitment to make payments accrued from the provision of such service, and additional services that are demanded by any user assigned to your customer account. Any total or partial omission of said payments will give PUNTO NEUTRO the right to paralyze, or even cancel, the provision of services immediately, unless otherwise agreed in a written agreement.

(II) Billing

  • For customers with a Pay Per Use Consumption Plan

As a customer you have three options:

1. Pay in advance and specifically the service that you are going to consume. > Pay Pal payment platform > Pay Pal enables payment by card or other forms of payment. PUNTO NEUTRO will in no case have access to the payment data and will only provide to Pay Pal the data that is strictly necessary to enable the payment action.

2. Load balance to your user account and got access to discounting services that you will consume later. > Pay Pal payment platform > Pay Pal enables payment by card or other forms of payment. PUNTO NEUTRO will in no case have access to the payment data and will only provide to Pay Pal the data that is strictly necessary to enable the payment action.

3. Receive an invoice monthly in arrears with the details of all the services you consume during that period. > Payment by bank transfer> As a customer you will receive by email the invoice and you shall pay by bank transfer to the IBAN number listed on the bill during the first 10 days of the month. The invoice will be sent to the email address indicated in the ACCOUNT> ACCOUNT PREFERENCES > Direction for sending economic information.

CONDITIONS ASSOCIATED WITH THE BILLING OF THE CONSUMPTION PLAN PAY PER USE

The billing of the services will be done, on a unitary basis, for the price of each service you consume, or for each credit purchase (balance) that you request. PUNTO NEUTRO offers you the following balance preload models: € 10, € 20, € 40.

As a user you should know that the credit (balance) purchases you make will not be refundable under any circumstances. However, as a user you will have that credit at your disposal without an expiration date and you will have no obligation to use it.

Likewise, if you wish to change the Consumption Plan, the credit of your account will be maintained.

  • For clients of Monthly Fee Consumption Plan

As a customer you will have this options:

1. Receive an invoice monthly in arrears with the details of all the services you consume during that period and pay by Bank Transfer > You will receive the invoice by email during the first 5 days of the following calendar month and you must pay it by bank transfer to the IBAN number indicated on the invoice during the first 10 days of the month. The invoice will be sent to the email address indicated in the ACCOUNT> ACCOUNT PREFERENCES> Address for sending economic information.

2. Receive an invoice monthly in arrears with the details of all the services you consume during that period and pay by Direct Debit. > Selecting this payment method, you will be asked to sign the SEPA Mandate and to specify the IBAN account number where you want the collections to be domiciled. At the end of the billing period, you will receive the invoice by email during the first 5 days of the following calendar month. The invoice will be sent to the email address indicated in the ACCOUNT> ACCOUNT PREFERENCES> Direction for sending economic information.

CONDITIONS ASSOCIATED WITH THE BILLING OF THE MONTHLY FEE CONSUMPTION PLAN

The invoicing of the services provided will be made on a monthly basis by Bank Transfer or Direct Debit. It’s your obligation as a client to choose the payment method that best suits your needs.

Billing is done on a monthly basis, with a maximum annual duration automatically renew unless you curse the cancelation of the service. The registration request date will be established as the initial date and monthly charges (calendar month) will be generated repeatedly until the end of the year.

All the additional services that are demanded by the users assigned to your customer account will be charged, de facto, at the end of the same billing period in which they were requested.

If you hire a monthly fee plan and do not want to give it continuity, you can cancel at any time, but you will be responsible for any charges you have incurred in the current billing period. PUNTO NEUTRO informs you that no refunds of charges already incurred will be made, nor will partial months be prorated.

As a user you can become client of PUNTO NEUTRO by any of the following methods:

· Load balance: When you make your first charge balance, whatever the amount, you will be client of PUNTO NEUTRO with the tag of "prepayment". This account allows you to access to new benefits and profits as well as perform shipments more complete.

· Hiring fee: You can request a monthly fee quota from your control panel. To do that you have to accept a contract with SEPA Mandate, of which you will be given a copy in your e-mail. You can change your quota at any time from the same section.

16. Change of account type.

As a customer you can change the type of account you have associated at any time.

We remind you all the types of customer account available:

· Free: Allows limited use of PUNTO NEUTRO products and services.

· Pay per Use: There is no monthly cost. You may pay the unit price of each service or product that you will consume.

· Monthly Fee: There is a monthly cost associated with your account based on specific conditions of use. You will pay an extra fee for those outside services or products that do not have included in the fee.

To change your account type we urge you to contact the PUNTO NEUTRO customer service team from here or by calling 93 013 02 62.

17. Right of withdrawal of the provision of services

As a client you can request at any time the total cancellation of the services provided by PUNTO NEUTRO. In the event that you contract a monthly fee plan and you do not want to continue it, you can cancel it at any time, but you will be responsible for any charge you have incurred in the current billing period. PUNTO NEUTRO informs you that no refunds of charges already incurred will be made, nor will partial months be prorated.

In order for the cancellation to be effective as soon as possible, we urge you to notify it by any of the means specified below.

In the first instance you can auto-execute the cancellation of services and the withdrawal of your account and all the charges associated with it from your Control Panel, accessing with the credentials of the main user or administrator. To do this you must go to ACCOUNT> ACCOUNT SETTINGS> ACCOUNT TERMINATION and click on the "Termination" button and then the "Confirm" button. We inform you that, if you confirm the cancellation in this way, the action will not be reversible and you will lose access to your account immediately.

In the second instance, you can request the cancellation expressly through a claim ticket for this purpose, accessible from your Control Panel. For this you must go to SUPPORT> CREATE A TICKET.

Likewise, you can also process your right of withdrawal downloading the following withdrawal form and sending it by email to oficina@puntoneutro.net or to the postal address C/Aragó, 180, Ent. 1, 08011 Barcelona (Spain).

We inform you that the legal minimum withdrawal period is established at 14 calendar days, without the need for justification or any kind of penalty. If you wish you can use the withdrawal form, although it is not mandatory.

However, and as a legal exception provided for in article 103 TRLGDCU section A, “The provision of services, once the service has been fully executed, when the execution has begun, with the prior express consent of the consumer and user and with the recognition by your part that you are aware that, once the contract has been fully executed by the employer, you will have lost your right of withdrawal. ”

Once the right of withdrawal has expired, you will have access to the right of cancellation that you can execute, at any time, following the indications of this clause.

We inform you that, for security reasons, once the application has been accepted, PUNTO NEUTRO agent will contact you and ask you to access your account by using your login credentials as main user or administrator. We are going to do that with the aim of verify your identity and avoid impersonations, errors or external attacks.

As a client you should know that the unsubscribe request gives you the right to cancel the provision of services and the consequent withdrawal of the payments not generated.

PUNTO NEUTRO has the right and the obligation to block access to the account that you have unsubscribed. However, the information of said account must be kept for a legal minimum period of 5 years, in accordance with article 25 of the Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce.

If as a user you need to access or retrieve information of your account once unsubscribed, you should do it according to the procedures stipulated in the same law, sending a certified notification by electronic or physical means in which you proceed to uniquely identify yourself and tell us what specific information you need to access or retrieve.

18. Declarations and guarantees

PUNTO NEUTRO, as a provider, will be responsible for the quality of the activity carried out with the due diligence required of a company that is an expert in performing the services that are the object of the contract.

However, PUNTO NEUTRO as a provider will not be responsible for the unavailability of the services detailed in these conditions when:

· The unavailability is caused by errors, delays in access or any type of Internet connection, email configuration or other problems related to IT tools attributable to you as a client, that are not owned by PUNTO NEUTRO and that acoid the correct provision of services.

· When completely unforeseeable causes of force majeure occur, such as prolonged interruptions in the electricity supply, telecommunications lines, social conflicts, strikes, rebellion, explosions, floods, acts and omissions of the Government, and in general all the assumptions of force majeure or fortuitous event.

· When the unavailability of the services derives from a malpractice committed by you as a client or by third parties who have access to your facilities.

· When the unavailability derives from elements outside PUNTO NEUTRO as a provider that may modify or produce disturbances in your media, files and computer servers or when has transmitted any file or communication that may affect the operation of the service. PUNTO NEUTRO as a provider will not be responsible for the damages that your computer system may suffer, including the loss of data or other damages that result from the access or use of the services.

19. Dispute resolution. Applicable law and jurisdiction and Online Dispute Resolution Platform (ODR)

These General Conditions of Use, as well as the use of the website and related websites, will be governed by Spanish law. The parties submit, at their choice, for the resolution of conflicts and waiving any other jurisdiction, to the courts of Barcelona, ​​except in cases where the General Law for the Defense of Consumers and Users is applicable, in which case they will be submitted to the courts and tribunals of the user's domicile.

In the event that any stipulation of these General Conditions of Use is unenforceable or null by virtue of the applicable legislation or as a consequence of a judicial or administrative resolution, such unenforceability or nullity will not render these General Conditions of Use unenforceable or null as a whole. In such cases, PUNTO NEUTRO will proceed to modify or replace said stipulation with another that is valid and enforceable and that, as far as possible, achieves the objective and claim reflected in the original stipulation.

Likewise and following the indications of article 14 of REGULATION (EU) No. 524/2013 of the EUROPEAN PARLIAMENT and of the COUNCIL of May 21, 2013 on online dispute resolution in matters of consumption and by which the Regulation (EC) is amended. ) nº 2006/2004 and DIRECTIVE 2009/22 / CE offer you direct access to the online dispute resolution platform.

You can access it from this link .

20. Regarding the accession of Punto Neutro, SL and the web portal www.puntoneutro.net to Confianza Online.

Our entity is adhered to Confianza Online (Non-profit Association), registered in the National Registry of Associations Group 1, Section 1, national number 594400, CIF G85804011, Calle la Palma 59, Bajo A., 28015 Madrid (Spain) , telephone (+34) 91 309 13 47 and fax (+34) 91 402 83 39 (www.confianzaonline.es).

These general conditions are ruled by the Spanish Law. Likewise, in compliance with the provisions of the Alternative Dispute Resolution Law, we inform you that, as a member entity and under the terms of the Code of Ethics, you can go to Confianza Online for the alternative resolution of eventual controversies ( https://www.confianzaonline.es/consumidores/como-reclamar/formulario-reclamaciones/ ).

If these claims refer to electronic transactions or are about data protection in this area, they will be resolved by the Online Trust Mediation Committee, accredited for the alternative resolution of consumer disputes. If the claims are about digital advertising, or about data protection related to this area, they will be submitted to the AUTOCONTROL Advertising Jury.

In addition, we remind you that you can access the European Union's online dispute resolution platform by following this link: https://ec.europa.eu/consumers/