Terms of use

The website www.puntoneutro.net (hereinafter, the "Website") is owned by PUNTO NEUTRO, S.L., with registered office at Aragó, 180, Ent. 1, 08011-Barcelona and C.I.F nº B66142233. Thus The entity's offices are currently located at Aragó, 180, Ent. 1, 08011 Barcelona.

You can contact Punto Neutro by email info@puntoneutro.net or by phone +34 930 130 262.

The registration details of PUNTO NEUTRO, S.L., are:

NIF /CIF: B66142233
Date of incorporation: 09/10/2013
Company object: Development and operation of Internet services and multimedia management, as well as providing computer services oriented to the analysis, programming, preparation and application of computer systems for activities, etc.
CNAE: 6201 - Computer programming activities.
Data records les: T 44072, F 210, S 8, H B 446435, I/A 1 (3.01.14)

PUNTO NEUTRO, S.L. welcomes you and invites you to carefully read the General Conditions of Use of this Website (hereinafter, the "General Conditions of Use") that describe the terms and conditions that will be applicable to your navigation through it, in accordance with what is established in the applicable Spanish regulations.Since PUNTO NEUTRO, S.L. could modify these Conditions of Use in the future, we recommend that you visit them periodically to be duly informed of the changes made.

With the encouragement that the use of the Website conforms to criteria of transparency, clarity and simplicity, PUNTO NEUTRO, S.L. informs the User that any suggestion, doubt or query about the General Conditions of Use will be received and resolved by contacting PUNTO NEUTRO, S.L. at through the email address: Oficina@puntoneutro.net or by phone 93 013 02 62 during office hours (Monday to Friday from 9:00 a.m. to 2:00 p.m.).

1. Object

PUNTO NEUTRO, S.L. provides the content and services that are available on the Website, subject to these General Conditions of Use as well as the policy on the processing of personal data (hereinafter, the "Data Protection Policy"). Access to this Website or its use in any way gives you the qualification of "User" and implies unreserved acceptance of each and every one of these General Conditions of Use, reserving PUNTO NEUTRO, S.L. the right to modify them at any time. Consequently, it will be the responsibility of all Users to carefully read the General Conditions of Use in force on each of the occasions in which they access this Website, so that if they do not agree with any of the same hereby provided, You must refrain from using this Website.

Likewise, you are warned that, on occasion, particular conditions may be established for the use of specific content and/or services on the Website, the use of Said contents or services will imply the acceptance of the particular conditions specified therein.

2. User Selection Policy.

Punto Neutro offers the Website and makes it available only to legal entities or natural persons of legal age who have the capacity to enter into legally binding contracts in accordance with the applicable legislation. If you do not respond to these features, you are prohibited from using the Website.

Guest users, which are those who access in order to receive specific information, will be, for all purposes, users of Punto Neutro during the lifetime of said communication.

3. Punto Neutro as a trusted third party

All parties to a communication (read sender and recipients) must accept Punto Neutro S.L. as a trusted third party. This acceptance will be explicit from the moment these conditions of use are accepted.

4. Services

Through the Website, PUNTO NEUTRO, S.L. offers Users the possibility of accessing services (hereinafter the "Services").

5. Punto Neutro services and rates guide.

Your use of PUNTO NEUTRO services and related services obtained via this Website will be governed by the corresponding Punto Neutro Services and Rates Guide, as well as by all other terms and conditions that are applicable to said transaction, as It is stipulated in the Conditions of Use of this Website and in the Service Contracts. The Punto Neutro Services and Rates Guide are incorporated into these Terms of Use, so it is considered that all references to the Terms of Use herein include the Punto Neutro Services and Rates Guide, to the extent applicable.

6. Privacy and Data Processing.

When for the access to certain contents or services it is necessary to provide personal data, the Users will guarantee its veracity, accuracy, authenticity and validity. PUNTO NEUTRO, S.L. will give said data the corresponding automated treatment based on its nature or purpose, in the terms indicated in the Privacy Policy section.

7. Industrial and Intellectual Property.

The User acknowledges and accepts that all the contents displayed on the Website and especially, designs, texts, images, logos, icons, buttons, software, trade names, trademarks, or any other signs susceptible of industrial use and/or commercial are subject to Intellectual Property rights and all trademarks, trade names or distinctive signs, all industrial and intellectual property rights, on the contents and/or any other elements inserted in the page, which are the exclusive property of PUNTO NEUTRO, S.L. and/or third parties, who have the exclusive right to use them in economic traffic. For all these reasons, the User undertakes not to reproduce, copy, distribute, make available or in any other way publicly communicate, transform or modify such content, keeping PUNTO NEUTRO, S.L. of any claim arising from the breach of such obligations. In no case does access to the Website imply any type of waiver, transmission, license or total or partial transfer of said rights, unless expressly stated otherwise. These General Conditions of Use of the Website do not grant Users any other right of use, alteration, exploitation, reproduction, distribution or public communication of the Website and/or its Contents other than those expressly provided for herein. Any other use or exploitation of any rights will be subject to the prior and express authorization specifically granted for this purpose by PUNTO NEUTRO, S.L. or the third party holder of the affected rights.

The contents, texts, photographs, designs, logos, images, computer programs, source codes and, in general, any existing intellectual creation on this site, as well as the site itself as a whole, as a multimedia artistic work, is protected as copyright by the legislation on intellectual property. PUNTO NEUTRO, S.L. is the owner of the elements that make up the graphic design of the Website, the menus, navigation buttons, the HTML code, the texts, images, textures, graphics and any other content of the Website or, in any case, has the corresponding authorization for the use of these elements. The content provided on the Website may not be reproduced in whole or in part, nor transmitted, nor recorded by any information retrieval system, in any form or by any means, unless prior authorization is obtained, by writing, of the aforementioned Entity.

It is also prohibited to suppress, elude and/or manipulate the "copyright" as well as the technical protection devices, or any information mechanisms that the contents may contain. The User of this Website undertakes to respect the rights set forth and to avoid any action that could harm them, reserving in any case to PUNTO NEUTRO, S.L. the exercise of whatever means or legal actions correspond to it in defense of its legitimate intellectual and industrial property rights.

8. Obligations and Responsibilities of the Website User.

The User agrees to:

  • Make appropriate and lawful use of the Website as well as the contents and services, in accordance with: (i) the applicable legislation in every moment; (ii) the General Conditions of Use of the Website; (iii) morality and generally accepted good customs (iv) public order.

  • Provide all the means and technical requirements needed to access the Website.

  • Provide truthful information by filling in the forms contained on the Website with your personal data and keeping them updated at all times in a way that responds, at all times, to the situation actual User. The User will be solely responsible for any false or inaccurate statements made and the damage caused to PUNTO NEUTRO, S.L. or to third parties for the information provided.

Notwithstanding the provisions of the previous section, the User must also refrain from:

  1. Make unauthorized or fraudulent use of the Website and/or its contents for illicit purposes or effects, prohibited in these General Conditions of Use, harmful to the rights and interests of third parties, or that in any way may damage, disable, overload, impair or prevent the normal use of services or documents, files and all kinds of content stored on any computer equipment.

  2. Access or attempt to access resources or restricted areas of the Website, without meeting the conditions required for said access.

  3. Cause damage to the physical or logical systems of the Website , its suppliers or third parties.

  4. Introduce or spread computer viruses or any other physical or logical systems that are likely to cause damage to the physical or logical systems of PUNTO NEUTRO, S.L., its suppliers or third parties.

  5. Attempt to access, use and/or manipulate the data of PUNTO NEUTRO, S.L., third-party providers and other Users.

  6. Reproduce or copy, distribute, allow public access through any form of public communication, transform or modify the contents, unless you have the authorization of the owner of the corresponding rights or this is legally permitted.

  7. Delete, hide or manipulate the notes on property rights intellectual or industrial and other data identifying the rights of PUNTO NEUTRO, S.L. or third parties incorporated into the content, as well as the technical protection devices or any information mechanisms that may be inserted in the content.

  8. Obtain and try to obtain the content using means or procedures other than those that, depending on the case, have been made available for this purpose or have been expressly indicated on the web pages where the contents are found or, in general, those that are usually used on the Internet for not entail a risk of damage or disablement of the website and/or its contents.

In particular, and merely indicative and not exhaustive, the User undertakes not to transmit , disseminate or make available to third parties information, data, content, messages, graphics, drawings, sound and/or image files, photographs, recordings, software and, in general, any kind of material that:

  • In any way be contrary, belittle and or violate fundamental rights and public freedoms recognized constitutionally, in International Treaties and in the rest of the current legislation.

  • Induce, incite or promote criminal, degrading, defamatory, violent or, in general, contrary to the law, morality, generally accepted good customs or public order.

  • Induce, incite or promote actions, attitudes or discriminatory thoughts based on sex, race, religion, beliefs, age or condition.

  • Incorporate, make available or allow access to criminal products, elements, messages and/or services , violent, offensive, harmful, degrading or, in general, contrary to the law, morality and generally accepted good customs or public order.

  • Induce or may induce to an unacceptable state of anxiety or fear.

  • Induces or encourages to engage in dangerous practices, of ri harmful or harmful to health and mental balance.

  • It is protected by the legislation on intellectual or industrial protection belonging to PUNTO NEUTRO, S.L. or to third parties without the intended use having been authorised.

  • Is contrary to honor, personal and family privacy, or the image of individuals.

  • >
  • Constitutes any type of advertising.

  • Includes any type of virus or program that prevents the normal functioning of the Website.

If you are provided with a password to access some of the services and/or contents of the Website, you are obliged to use it diligently, keeping it secret at all times. Consequently, it will be responsible for its proper custody and confidentiality, undertaking not to transfer it to third parties, temporarily or permanently, or to allow access to the aforementioned services and/or content by outsiders. Likewise, it is obliged to notify PUNTO NEUTRO, S.L. any fact that may lead to an improper use of your password, such as, but not limited to, its theft, loss or unauthorized access, in order to proceed with its immediate cancellation. Consequently, as long as the above notification is not made, PUNTO NEUTRO, S.L. will be exempt from any liability that may arise from the improper use of your password, beingor any illicit use of the contents and/or services of the Website by any illegitimate third party.

If you negligently or willfully fail to comply with any of the obligations established in these General Conditions of Use, you will respond for all damages that may arise from said breach for PUNTO NEUTRO.

9. Access to shipping-related systems and shipping information via the website.

The use and access to the Systems Related to Shipments and Information on Shipments is subject to the following conditions:

The "Systems Related to File Shipments" are made up of the Punto Neutro Systems, which are used to provide, among others, the tracking and validation functions, as well as other information related to the sending of information via the Punto Neutro. You shall use the Shipping Related Systems and Information obtained from such systems (the "Shipping Information") only in connection with messages sent or received by or on your behalf. (b) The Systems Related to Shipments and Information about Shipments are the exclusive property of Punto Neutro. The company authorizes you to use the tracking functionalities incorporated in the Systems Related to Shipments only for the tracking of files entrusted by you to Punto Neutro for subsequent delivery or entrusted by third parties to Punto Neutro to be delivered to you. Without this enumeration being exhaustive, you are not authorized to present the Shipping Information on a website or in any other way reproduce, distribute, copy, store, use or sell it for commercial gain except with the prior authorization of Punto Neutral to the effect, granted in writing. This service may be used only on a personal basis, therefore your rights to use the Shipping Related Systems and Shipping Information may not be assigned to third parties. Any access or use not in accordance with these terms is without authorization and is strictly prohibited. (c) With respect to Shipping-Related Systems, it is expressly prohibited to use automated querying devices, robots, or repetitive data collection and extraction tools, routines, or scripts, or other mechanisms with similar functionality.

10. Responsibilities

PUNTO NEUTRO, S.L. does not guarantee continuous access, nor the correct display, download or use of the elements and information contained in the pages, which may be impeded, hindered or interrupted by factors or circumstances beyond its control.

PUNTO NEUTRO, S.L. is not responsible for the decisions that may be adopted as a result of access to the content or information offered.

PUNTO NEUTRO, S.L. may interrupt the service or immediately resolve the relationship with the User if it detects that a use of its Website or any of the services offered therein are contrary to these General Conditions of Use. PUNTO NEUTRO, S.L. is not responsible for damages, losses, claims or expenses arising from the use of the Website. It will only be responsible for removing, as soon as possible, the content that may cause such damage, provided that it is notified. In particular, it will not be responsible for any damages that may arise, among others, from:

  • interferences, interruptions, failures, omissions, telephone breakdowns, delays, blockages or disconnections in the operation of the electronic system, caused by deficiencies, overloads and errors in the telecommunications lines and networks, or for any other cause beyond the control of PUNTO NEUTRO, S.L.

  • illegitimate interference through the use of malicious programs of any kind and through any means of communication, such as computer viruses or any other.

  • improper or inappropriate abuse of the Website. (iv) security or navigation errors caused by a malfunction of the browser or by the use of non-updated versions of the same. The administrators of PUNTO NEUTRO, S.L. reserve the right to withdraw, totally or partially, any content or information present on the Website.

PUNTO NEUTRO, S.L. excludes any liability for damages of any nature that may be due to the misuse of the services freely available and used by Website Users. Likewise, PUNTO NEUTRO, S.L. is exonerated from any responsibility for the content and information that may be received as a result of the data collection forms, being the same only for the prstation of the services of consultations and doubts. On the other hand, in case of causing damages due to illegal or incorrect use of said services, the User may be claimed by PUNTO NEUTRO, S.L. of the damages or losses caused.

You will defend, indemnify and maintain PUNTO NEUTRO, S.L. harmless against any damages arising from claims, actions or demands of third parties as a result of your access or use of the Website. Likewise, you agree to indemnify PUNTO NEUTRO, S.L. against any damages arising from your use of "robots", "spiders", "crawlers" or similar tools used for the purpose of collecting or extracting data or any other action on your part that imposes a unreasonable burden on the operation of the Website.

11. Hyperlinks

The User undertakes not to reproduce in any way, not even through a hyperlink or hyperlink, the Website of PUNTO NEUTRO, S.L. as well as none of its contents, unless expressly authorized in writing by PUNTO NEUTRO, S.L.

The PUNTO NEUTRO, S.L. includes links to other websites managed by third parties, in order to facilitate the User's access to the information of collaborating and/or sponsoring companies. In accordance with this, PUNTO NEUTRO, S.L. is not responsible for the content of said websites, nor is it in a position of guarantor or/or offeror of the services and/or information that may be offered to third parties through third party links.

The User is granted a limited, revocable and non-exclusive right to create links to the main page of the Website exclusively for private and non-commercial use. Websites that include a link to our Website:

  • They may not imply that PUNTO NEUTRO, S.L. recommend that website or its services or products; (ii) may not falsify their relationship with PUNTO NEUTRO, S.L. nor affirm that it has authorized such a link, nor include trademarks, names, trade names, logos or other distinctive signs of PUNTO NEUTRO, S.L.; (iii) may not include content that may be considered in bad taste, obscene, offensive, controversial, that incites violence or discrimination based on sex, race or religion, contrary to public order or illegal; (iv) may not link to any page of the Website other than the main page; (v) must link to the Website's own address, without allowing the website that makes the link to reproduce the Website as part of its website or within one of its "frames" or create a "browser" on any of the pages of the Website. PUNTO NEUTRO, S.L. You may request, at any time, that you remove any link to the Website, after which you must immediately remove it. PUNTO NEUTRO, S.L. cannot control the information, content, products or services provided by other websites that have established links to the Website.

Consequently, PUNTO NEUTRO, S.L. does not assume any type of responsibility for any aspect related to such websites.


Punto Neutro will not accept ideas, concepts or techniques for new services or products presented to it via the Website (the "Comments"). In the event that such Comments are received, you acknowledge that: (a) they will not be considered confidential or exclusive, (b) Punto Neutro and its affiliates will not be obliged to maintain the confidentiality of this information. (c) Punto Neutro shall have worldwide irrevocable rights, free of restrictions or royalties, to use, communicate, reproduce, publish, display, distribute and exploit said Comments in the way it deems appropriate.

13. Data protection

To use some of the Services, Users must previously provide certain personal data. To do this, PUNTO NEUTRO will automatically process Personal Data in compliance with Law 15/1999 of December 13 on the Protection of Personal Data and development RD 1720/2007. For this, the User can access the policy followed in the processing of personal data as well as the establishment of the previously established purposes, as provided in the conditions defined in the Data Protection presented by the Website.

14. Cookies

PUNTO NEUTRO, S.L. reserves the right to use "cookie" technology on the Website, in order to recognize you as a frequent User and personalize your use of the Website by pre-selecting your language, or more desired or specific content. "Cookies" used by the Website, or the third party acting on its behalf.or name, are associated only with an anonymous user and their computer, and do not themselves provide the user's personal data.

Cookies are files sent to a browser through a Web server to record the User's navigation on the Website, when the User allows their reception. In turn, you can delete the "cookies" for which you must consult the instructions for use of your browser.

Thanks to cookies, it is possible for PUNTO NEUTRO, S.L. to recognize the browser of the computer used by the User with the purpose of facilitating content and offering the browsing or advertising preferences that the User, to the demographic profiles of the Users as well as to measure the visits and traffic parameters, control the progress and number of entries.

For more information, you can access the corresponding section of Cookies Policy.

15. Duration and termination

The provision of the service of this Website and the other services have, in principle, an indefinite duration. However, PUNTO NEUTRO, S.L. may terminate or suspend any of the portal services. When possible, it will announce the termination or suspension of the provision of the determined service.

16. Sales policy.

PUNTO NEUTRO, S.L. reserves the right to deny the offer of its services to persons or entities that are not beneficial to its own reputation and brand image.

The services offered at Punto Neutro have their own characteristics and provide the user with of rights and obligations. The user can be informed at any time from the section corresponding to said service.

17. Price policy, billing and forms of payment for the provision of contracted services.

Request for provision of service and Prices

PUNTO NEUTRO, S.L. reserves the right to make changes to its pricing policy without prior notice, including partial or total changes in the provision of its services.

Likewise, the client will pay Punto Neutro the price of the contracted services , considering as price the fees or rates that appear on the web.

The client agrees to accept, at the time of requesting the registration of a service, the commitment to make all the payments accrued from the provision of said service, and other additional services that are demanded by the user from Punto Neutro. Any total or partial omission of said payments will give Punto Neutro the right to stop, or even cancel, the provision of services immediately, unless otherwise agreed in a written agreement.


  • For Prepaid customers

    Invoicing will be carried out unitarily for each purchase of Punto Neutro credit (balance) requested by the user. Punto Neutro offers the user the following balance preload models: €10, €20, €40.

    The user must know that Punto Neutro credit purchases will not be refundable under any circumstances. Likewise, the user will have this credit at their disposal without an expiration date, and will not have any obligation to use it.

  • For Fee clients

    The billing of the services provided will be made on a monthly basis, with a maximum duration of one year. The registration request date will be established as the initial date and monthly charges will be generated repeatedly until the end of the year.

    All additional services that are requested by the user will be charged, de facto, at the end of the same billing period in which they were requested.

    In the event that the user contract a monthly subscription plan and do not wish to continue, you can cancel it at any time, but you will be responsible for any charges incurred for the current billing period. Punto Neutro informs the user that no refunds will be made for charges already incurred, nor will partial months be prorated. For example, if the user's billing cycle is on the 21st of each month and they decide to cancel on the 26th, the user will be charged for the current month in full, after which they will not receive any additional charges.

Payment methods

Punto Neutro makes the following payment methods available to its customers:

  • For balance customers: Payment through the PayPal platform.
  • For installment customers: Payment by direct debit with SEPA regulations.

18. Change of account type.

Punto Neutro registers by default all users with a free use account.

The user may become a customer of Punto Neutro by any of the following methods:

  • Balance load: When the user performsWith your first balance load, whatever the amount, you will become a Punto Neutro customer with a "prepaid" account. This fee will allow you to access new benefits and utilities, as well as make more complete shipments.
  • Contracting a quota: The user can request to be a quota client from his user panel.To do this, the user must accept a contract, of which a copy will be delivered to his email address.The user can change the quota at any moment from the same section.

19. Right of withdrawal from the provision of services

The client may request withdrawal from the provision of Punto Neutro services, as long as he does so through the means provided for this, which will be detailed below.

User withdrawal request.

The client may request at any time the total cancellation of the services provided by Punto Neutro, S.L. Said cancellation must be made by the means specified below, and will not be accepted if it is made by other means.

The unsubscribe request must be made from the user panel itself in the section “Unsubscribe ". If said functionality is not in operation, the user is urged to expressly request unsubscription through a claim ticket for this purpose, accessible from the same user panel, or by certified mail to the postal address Aragó, 180, Ent. 1, 08011 – Barcelona – Spain.

For security reasons, once the unsubscribe request has been accepted, the user will be asked to access the account using their username and password. Punto Neutro will be able to verify the identity of the user who wishes to unsubscribe, avoiding errors or external attacks.

The client must know that the unsubscription request grants him the right to cancel the provision of services and the consequent waiver of charges .

Punto Neutro, S.L. As a trusted third party, you have the right and the obligation to block access to the account that has been removed, however, you must keep the information of said account for a minimum period of 5 years, in accordance with article 25 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce. If the user wishes to access their account information once the cancellation has been processed, they must do so in accordance with the procedures stipulated by the same law.

Conditions for unsubscribing request.

The client must know that from the same date that he makes the request to register for the service, he will have a legal period of 14 days to process the withdrawal of the service, which may be carried out through the open channels for this purpose specified in the previous section.

20. Declarations and Warranties

In general, PUNTO NEUTRO, S.L. does not grant any guarantee or declaration in relation to the contents and services offered on the Website, including, without limitation, guarantees of legality, reliability, usefulness, veracity, accuracy, or marketability, except to the extent that by law they cannot exclude such representations and warranties.

21. Force majeure

PUNTO NEUTRO, S.L. will not be responsible at all in case of impossibility of providing service, if this is due to prolonged interruptions of the electricity supply, telecommunications lines, social conflicts, strikes, rebellion, explosions, floods, acts and omissions of the Government, and in general all the cases of force majeure or fortuitous event.

22. Dispute resolution. Applicable law and jurisdiction.

These General Conditions of Use, as well as the use of the Website, shall be governed by Spanish law. Any controversy will be resolved before the courts of Barcelona.

In the event that any stipulation of these General Conditions of Use is unenforceable or null by virtue of the applicable legislation or as a result of a judicial or administrative resolution, said unenforceability or nullity will not make these General Conditions of Use are unenforceable or null as a whole. In such cases, PUNTO NEUTRO, S.L. will proceed to modify or replace said stipulation with another that is valid and enforceable and that, as far as possible, achieves the objective and claim reflected in the original stipulation.